Senior Application Production Support

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.

For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.

This is your future team

Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.

Senior Application Production Support

This is your mission

Are you passionate about ensuring the stability, availability, and performance of critical business applications? Then this position is for you.

As
Senior Application Production Support
, you will be responsible for maintaining, monitoring, and resolving issues for high-availability applications in a production environment. Your focus will be on driving technical solutions, collaborating with internal and external teams, and ensuring top-tier service delivery in the Application Production Support space.

Build side:

• Monitor and maintain the application environment ensuring high availability and performance.
• Actively collaborate in incident management, including participating in Situation Rooms for P1/P2 incidents and driving root cause analysis.
• Execute change requests and deployments following ITIL & DevOps processes.
• Proactively identify and resolve technical issues to ensure smooth business operations.
• Collaborate with Scrum teams on application design, deployment, and enhancements.

Run side:

• Serve as a key point of contact for troubleshooting issues and coordinating fixes between the Development team and other stakeholders.
• Implement upgrades, patches, and new functionalities while minimizing the impact on end-users.
• Maintain and update technical documentation for processes, configurations, and troubleshooting guides.
• Implement and optimize monitoring tools within the production environment (Dynatrace, Grafana, Prometheus).
• Participate in on-call rotations, ensuring 24/7 availability for critical applications.

This is your background

You have experience in demanding production support environments, particularly for large-scale enterprise applications. You thrive on troubleshooting and resolving complex technical issues while collaborating closely with cross-functional teams. You're always looking for ways to innovate and improve the systems you manage, and you're eager to work in an environment where your technical expertise and problem-solving skills can drive positive change.

This is your career path.

You have experience in demanding production support or DevOps environments, with hands-on experience in application performance, stability, and troubleshooting. You enjoy working in a team-oriented environment, where technology, collaboration, and continuous learning are emphasized.

This is your expertise:

• Operating Systems:
  RHEL Linux, experience in performance tuning, log analysis, and system administration.
• DevOps/CI/CD Tools:
  CI/CD pipelines with GitLab, ArgoCD, Jenkins, Nexus Sonatype, and Terraform/Ansible for configuration management.
• Monitoring & Observability:
  Dynatrace, Grafana, Prometheus, Jaeger, and ELK stack for deep application monitoring and observability.
• Containerization:
  Kubernetes (OpenShift) and Java application servers (RedHat JBoss EAP).
• Database Expertise:
  Experience with relational databases (MSSQL Server, PostgreSQL) and SQL optimization.
• API Gateway Integration:
  Knowledge of API gateway technologies like Axway and Apigee.

This is how you work as part of a team:

• Problem-Solving & Critical Thinking:
  You enjoy troubleshooting complex issues and finding long-term solutions.
• Team Collaboration:
  You work closely with different teams (Development, Infrastructure, Service Providers) to ensure smooth operations.
• Resilience & Adaptability:
  You stay calm under pressure, handling incidents and critical situations with confidence.
• Stress Management:
  You can prioritize and manage time effectively during high-pressure situations.
• Autonomy:
  You can take ownership of tasks, manage them independently, and deliver results without micromanagement.
• Time Management & Prioritization:
  You know how to prioritize tasks and meet deadlines in a fast-paced environment.

Language Skills

• Portuguese:
  C1
• English:
  B2

This is our commitment

At Consort Group, you are an expert who we support so that every assignment becomes a step that counts.

• Attentive and human onboarding
• A truly hands-on management style
• Continuous training opportunities
• Concrete commitments: inclusion, equality, solidarity
• The Move Up x United Heroes program to get moving and breathe
• A comprehensive HR package: health insurance, TR card, CSE, pension plan
• A culture of feedback and meaningful projects

The recruitment process:

1. An initial phone call with our recruitment team
2. An HR interview and a job interview with a business engineer
3. A test or technical interview with one of our experts
4. A final meeting with your future manager or project manager
5. And if we're a good fit, we'll get started together

Good to know

• Location:
  Lisbon, Portugal
• Contract:
  Permanent contract
• Remote Work:
  Hybrid
• Job Category:
  Application Production Support, DevOps, IT Operations

What you will do here, you won't do anywhere else.

This moment is yours.