Application Production Support

2 semanas atrás

Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro

At Axians, we value talent, not labels.
We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination.

This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation.


THE ROLE
We are looking for a #TechTalent to work as an
Application Production Support
for a national project.


YOUR DAY TO DAY

  • First Point of Contact: Act as the primary contact for all IT Production-related tasks and enquiries, providing support and guidance to end-users, Developers, and Business Analysts;
  • Incident and Request Management: Track, manage, and resolve incidents, support requests, problems, and changes using the ITSM toolset, ensuring restoration of IT services within agreed SLAs and following Incident Management processes;
  • Monitoring and Maintenance: Monitor infrastructure and application layers for all vital and non-vital applications, adopting Group and cluster guidelines, IT best practices, and IT Security recommendations to ensure smooth operation;
  • Release and Testing Support: Prepare environments for releases, conduct pre-production tests, and ensure successful implementation, while also maintaining the necessary knowledge to handle IT Production support needs;
  • Communication and Availability: Manage communication with internal clients, guarantee on-call availability during required time windows (if applicable), and provide timely updates to ensure seamless IT Production support and collaboration with stakeholders.

What We're Looking For

  • Proven professional experience in similar roles;
  • Solid experience of SQL (Microsoft, Oracle, Postgres, Sybase);
  • Knowledge of OS (Windows / Windows Server, Linux / RHEL, UNIX / AIX);
  • Experience with File Transfer (CFT, MQ, FTaaS, FTP, SFTP, PeSIT);
  • Experience with Automation + Monitoring (Batch, Autosys, DevOps / SecDevOps, Jenkings, Control-M, Ansible, Dynatrace);
  • ITIL Certification, is a nice to have;
  • Fluency in English (written & spoken), proficiency in French is a plus.

What You Can Expect From Us
Stable professional career
Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement
You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance
By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, Evolving Compensation
When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Do you identify with this position?
If you think this position is the right fit for you and you have the #TechTalent we are looking for, send us your resume, preferably in English and in Europass format, to with the subject "APS/TP/DB".

Learn more about Axians

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