System Consultant

1 semana atrás

Porto, Porto, Portugal emagine Tempo inteiro

Objectives:
As a System Consultant, you will play a key role in ensuring the functional integrity and performance of CMS applications. You will support the business by managing configurations, analysing requirements, resolving incidents, and contributing to continuous improvement.

Main Responsibilities:

  • Analyse and translate business requirements into functional specifications for CMS.
  • Configure CMS applications to align with business needs and optimize workflows.
  • Maintain and improve software requirements, user stories, and documentation.
  • Support SQL-based configuration and database manipulation tasks.
  • Monitor application performance and ensure optimal availability.
  • Handle incidents, service requests, and user support tickets.
  • Provide post-implementation support and training to end-users.
  • Document and track defects, proposing proactive solutions.
  • Participate in stakeholder meetings to gather and clarify requirements.
  • Assist in CMS demonstrations and presentations.
  • Communicate effectively with cross-functional teams and external vendors.
  • Support testing activities, including defect tracking and validation.
  • Ensure quality delivery of functional changes and releases.
  • Coordinate change requests and maintain release calendars.
  • Track deployment progress and document release activities.
  • Align stakeholders and communicate release schedules.
  • Ensure compliance with SLAs and support budget/resource optimization.

Key Requirements:

  • Bachelor's or Master's degree in Software Engineering, Business Informatics, Computer Science, or related fields.
  • Knowledge in Contract Management Systems or IT roles (internship or junior level).
  • Experience in Agile environments (SAFe, Scrum, Kanban) is a plus.
  • Basic to intermediate knowledge of CMS platforms and IT systems.
  • Proficiency in SQL and database manipulation.
  • Familiarity with tools like Jira, Confluence, and MS Office 365.
  • Understanding of SDLC and functional analysis principles.
  • Strong communication and collaboration abilities.
  • Analytical thinking and attention to detail.
  • Initiative, accountability, and a team-player mindset.
  • Fluency in English (written and spoken); German is a plus.

Other Details:
This is a position based in Porto, contributing to European operations with a focus on IT and contract management systems.

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