Italian Customer Support Specialist in Lisbon

Há 6 dias

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro


Elevate Your Career

We're seeking an enthusiastic Customer Support Specialist to join our innovative and energetic team. If you're adaptable, personable, and excel in a fast-paced environment, this role could be a great fit for you

Role Overview:

As a Customer Support Specialist, you'll manage customer inquiries across phone, chat, email, and social media, addressing account, technical, and financial concerns. Your efforts will directly contribute to customer satisfaction and operational improvements.

Key Responsibilities:

  • Deliver exceptional support via phone, chat, email, and social media
  • Resolve issues related to account setup, verification, logins, financial queries, and technical matters
  • Serve as a trusted advisor, particularly to clients in the sports sector
  • Respond quickly to inquiries, feedback, and concerns
  • Foster strong client relationships through clear and effective communication
  • Uphold service excellence in alignment with company policies
  • Propose process enhancements to improve the overall customer experience

Requirements:

  • Fluent in Italian (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
  • Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
  • Onsite Work Environment: Thrive in a collaborative and communicative office setting
  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let's connect


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