B2B Digital Advertising Support Specialist

Há 6 dias

Lisboa, Lisboa, Portugal Business Intelligence Sales Consultants Tempo inteiro

Location:
Lisbon, Portugal (On-site)

Languages:
Italian C1 | English B2

Start Date:
29 January 2026
Contract Duration:
6 months (with potential extension)

About The Role
Are you passionate about
digital advertising, paid campaigns, and customer experience
?

This is your opportunity to join a
global technology-driven environment
, supporting advertisers who use industry-leading advertising solutions.

As a
B2B Digital Advertising Support Specialist
, you will act as a trusted partner to advertisers, helping them troubleshoot product issues, optimize their campaign experience, and fully leverage advertising tools. Youll work at the intersection of
marketing, technology, and customer success
, where your impact will be visible from day one.

Please note: Due to confidentiality requirements, the clients name cannot be disclosed.
Key Responsibilities

  • Take an active role from day one in identifying initiatives to improve service quality and overall advertiser experience
  • Manage and resolve end-to-end product troubleshooting and advertiser inquiries across email and chat channels

  • Own customer cases fully, collaborating closely with internal Product Operations and Engineering teams to resolve:

  • Technical issues

  • Product-related questions

  • Generic platform inquiries

  • Drive Customer Satisfaction (CSAT) by ensuring high service quality throughout the full case journey

  • Provide clear, proactive updates to advertisers at every touchpoint
  • Ensure strict adherence to Service Level Agreements (SLAs) while maintaining best-in-class productivity

  • Partner with in-house technical specialists to educate advertisers on:

  • Product features

  • Common issue types
  • Best practices for advertising success

Your Profile

Were looking for candidates who combine
digital marketing expertise
with a
strong customer-first mindset
.

Mandatory Requirements:

  • Proven experience in paid campaign management
  • Degree in Marketing or a related field
  • Hands-on experience in Digital Marketing
  • Previous experience in a Contact Centre or Service Program for an Advertising Tech company
  • Strong familiarity with social media platforms and a solid understanding of digital advertising fundamentals
  • Excellent customer service and problem-solving skills
  • Ability to work independently as well as collaboratively in a team environment

Working Schedule

Initial Schedule (first phase):

  • Monday to Sunday | 07:00 – 19:00

  • Rotating shifts:

  • 07:00 – 16:00

  • 10:00 – 19:00

  • 2 rotating days off

Future Schedule (TBC by client):

  • 24/7 rotational shifts, Monday to Sunday

Compensation & Benefits
Salary Package:

  • Base Salary: €1,000.00 gross/month (paid in 14 months)
  • Complexity Bonus: €50.00 gross/month (paid in 11 months)
  • Meal Allowance: €7.63 net per working day

Relocation & Accommodation (for candidates relocating from outside Portugal):

  • Room in a shared apartment for up to 12 months
  • Rent: €280/month, utilities included
  • Cost deducted directly from payslip

Health Insurance:

  • Available from Day 1 (monthly payment)
  • Free after 6 months of contract
  • Note: Candidates must already have or obtain NIF and NISS to enroll

Why Join?

  • Work in a high-growth digital advertising environment
  • Gain hands-on exposure to cutting-edge advertising products
  • Build a strong international career in B2B Digital Marketing & AdTech
  • Relocate to Lisbon, one of Europes most vibrant cities

If youre ready to combine your
marketing expertise
with a
customer-impact role
in digital advertising, this is the opportunity for you.

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