B2B Digital Advertising Support Specialist
Há 6 dias
We are looking for candidates with a strong customer focus and solid digital marketing knowledge.
Join an international, fast-growing environment where you will support B2B advertisers using advanced digital advertising solutions from a leading global technology company (client name remains confidential).
In this role, you will act as a trusted partner for advertisers, supporting them with product troubleshooting, campaign-related inquiries, and platform optimization. This position offers strong exposure to AdTech, Digital Marketing, and B2B Customer Success, making it an excellent step for long-term career growth.
Key Responsibilities
Take an active role from day one in improving service quality and advertiser experience
Handle end-to-end advertiser support cases via email and chat
Troubleshoot product, technical, and policy-related issues
Collaborate closely with internal Product Operations and Engineering teams
Own customer cases and ensure timely resolution
Drive Customer Satisfaction (CSAT) through high-quality service
Ensure adherence to SLAs while maintaining strong productivity
Support advertisers with best practices for campaign setup, optimization, and performance
Mandatory requirements:
Fluent Arabic (native-level) and English B2
Proven experience with paid advertising campaigns
Degree in Marketing or a related field
Hands-on experience in Digital Marketing
Previous experience in a Contact Center or AdTech environment
Good understanding of social media platforms and digital advertising fundamentals
Strong communication, problem-solving, and analytical skills
Ability to work independently and as part of a team
Working Schedule
Shift-based schedule: Monday–Sunday, 07:00–19:00, with two rotating days off
Compensation & Benefits
Competitive compensation package
Meal allowance provided on working days
Health insurance available from day one
Relocation support for candidates moving to Portugal
Accommodation assistance during the first months
Stable contract with potential for extension
Supportive onboarding and continuous training
Why Join Us
Gain hands-on experience in B2B Digital Advertising and AdTech
Work in a multicultural, international environment
Build a long-term career in Digital Marketing, Ad Operations, or Customer Success
Work in Lisbon — one of Europes most attractive cities for international professionals
Interested?
Send us your CV in English and become a part of our international team.
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