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Arabic Technical Customer Service in Lisbon
Há 7 horas
sunny Lisbon and help customers from all over the world Whether you're solving problems or answering questions, you'll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines
Join Our Social Media Customer Service Team
Are you passionate about helping businesses shine online?
We're looking for a technically skilled Customer Service professional to support advertisers using advanced digital advertising solutions.
What You'll Do
- From the start, you'll actively look for initiatives to enhance service quality and improve the overall advertiser experience.
- Provide B2B support to advertisers by managing and resolving end-to-end product troubleshooting related to advertising products via email and chat channels.
- Take full ownership of customer cases, working closely with in-house Product Operations and Engineering teams to resolve generic, technical, and product-related issues.
- Monitor and drive Customer Satisfaction metrics, ensuring service quality throughout the entire case journey and delivering consistent updates across all touchpoints.
- Ensure adherence to service level agreements across all channels while maintaining best-in-class productivity and improving resolution times for advertisers.
- Partner with internal technical specialists to educate advertisers on product features, tracking solutions, and common issue types.
What We're Looking For
- Proficiency in Arabic, with a good level of English (written and spoken)
- Hands-on experience managing paid advertising campaigns (mandatory)
- Mandatory technical experience with Google Analytics, HTML/Web Development, Pixel Data, and API integrations
- A degree in Marketing or a related field
- Proven experience in Digital Marketing
- Previous experience in a Contact Centre or service environment, preferably within an Advertising Technology setting
- Strong familiarity with social media platforms, tracking tools, and a solid understanding of digital advertising ecosystems
- A customer-focused mindset with strong analytical, communication, and problem-solving skills
- Ability to work effectively both independently and as part of a team
What We Offer
- New and modern office.
- Full training to help you succeed.
- Relocation support (if applicable).
- Opportunities for internal mobility across international locations
- Private health insurance, free after six months
- Competitive wages (14 monthly payments per year)
- Be part of a project with real impact
Location
Lisbon, Portugal
