Customer Support and Content Reviewer for Dutch Speakers

Há 2 dias

Braga, Braga, Portugal Cross Border Talents Tempo inteiro


Location: Lisbon (Remote work is possible, but only for candidates residing in Portugal)

Language Requirements: Fluent Dutch + English (B2+)

Contract Type: Full-time, 12-month renewable (option for permanent contract)

Relocation Support: Available for international candidates

Looking to grow your international career in customer experience and digital content moderation?

Join a global team based in Lisbon and work with one of the worlds most innovative tech platforms. In this role, youll combine empathy, accuracy, and critical thinking to help maintain high-quality online content and assist users with their inquiries.

What You'll Be Doing

  • Review, classify, and moderate online content to ensure it meets community guidelines

  • Respond to user queries regarding platform usage, policies, and account-related issues

  • Provide accurate and timely support via chat, email, or phone

  • Identify and escalate potential risks, sensitive cases, or policy violations

  • Ensure a safe and respectful online environment by enforcing platform rules

  • Collaborate with internal teams to share user insights and improve support procedures

What We're Looking For

  • Fluent Dutch and English at B2 level or higher

  • Strong attention to detail and analytical mindset

  • Resilient and comfortable reviewing sensitive or challenging content

  • Empathetic communicator with a solution-oriented approach

  • Previous experience in customer support or moderation is a plus, not mandatory

  • Must have EU citizenship or valid work permit for Portugal

What You'll Get

  • Full training program (2 to 4 weeks depending on the project)

  • 12-month renewable contract; permanent after 2 years

  • Monthly performance bonus (up to EUR 300 or EUR 900 quarterly)

  • Meal allowance paid via card (tax-free)

  • Private health and dental insurance from day one

  • 22 vacation days per year plus Portuguese public holidays

  • Christmas and holiday bonuses paid monthly

Ready to make a real impact in digital safety and customer experience?

Apply today and join us in Lisbon


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