Application Production Support

At Axians, we value talent, not labels.
We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination.

This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation.

THE ROLE
We are looking for a #TechTalent to work as an
Application Production Support
for a national project.

YOUR DAY TO DAY

• Oversee and manage the Close of Business (COB) process in the Transact production environment, addressing any issues or errors that arise, and ensuring the system operates in accordance with the Service Level Agreement (SLA);
• Monitor, respond to and resolve user queries and minor technical issue, perform first-line diagnosis, maintain knowledge base and document common issue and resolutions, adherence to SLA (L1);
• Analyze, troubleshoot and resolve application issues, collaborate with L3 teams/ interface teams, perform root cause analysis, manage patched, upgrades, support batch processing, reconciliations and end-of-the day operations, work closely with infrastructure, databases and security teams to maintain system integrity, ensure compliance with the company governance, audit (L2);
• Facilitate the resolution of logged tickets by conducting a thorough analysis of each ticket and keeping stakeholders informed through appropriate communication channels at every stage of the resolution process, ultimately delivering a satisfactory solution;
• Participate in on-call rotations and ensure 24/7 avilability for critical applications;
• Respond to inquiries and requests for clarification from Operations and Users.

What We're Looking For

• Proven professional experience in similar roles;
• Experience with Banking L1/L2 support;
• Proficiency in banking streams - Retail Banking (Arrangement Architecture Accounts, Deposits & Loans), Treasury Operations, Wealth Securities & Corporate Actions processing, Payments (TPH), Financial Accounting;
• Strong knowledge of RTB (Run the Bank) operations, production support, and incident management;
• Proficiency in SQL, Unix/ shell scripting, and log analysis;
• Familiarity with banking interfaces, APIs, and middleware;
• Knowledge of operating systems and monitoring tools is necessary;
• Experience with automation and simplification of tasks;
• Experience in Ticketing Systems like ServiceNow, Jira;
• Familiarity with CI/CD, version control tools, and databases is required;
• Additionally, experience with Kubernetes is necessary for managing containerized applications effectively;
• Availability to work 100% on-site;
• Fluency in English (written & spoken).

What You Can Expect From Us
Stable professional career
Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement
You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance
By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, Evolving Compensation
When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Do you identify with this position?
If you think this position is the right fit for you and you have the #TechTalent we are looking for, send us your resume, preferably in English and in Europass format, to with the subject "APS/TP/DB".

Learn more about Axians