French- Customer Support- Braga- Hybrid- Monday to Friday

Há 10 horas

Braga, Braga, Portugal Rocket Stars Tempo inteiro

French Customer Support Specialist – Braga, Portugal
Join a
global leader in employee benefits and digital meal card solutions
, empowering users to enjoy seamless, secure, and efficient payment experiences.

As part of our
Customer Support Team
, you'll be the
first point of contact
for French-speaking cardholders and partner merchants — ensuring every transaction runs smoothly and every question is answered with care.

Key Responsibilities

  • Handle inquiries from card users and partner restaurants via phone, chat, and email with professionalism and empathy.
  • Guide customers through meal card features, including balance checks, transaction history, and mobile app usage.
  • Troubleshoot payment issues, including card activation, PIN retrieval, and account access.
  • Support merchants with payment acceptance, terminal setup, and resolving technical issues.
  • Escalate complex or technical cases to specialized teams, ensuring timely follow-up and resolution.
  • Collaborate with technical and product teams to resolve recurring issues and improve service quality.
  • Collect and share customer feedback to enhance the overall user experience and product features.

Requirements

  • Fluency in French (C1/C2) and good command of English (B2 or higher).
  • Strong communication and problem-solving skills.
  • Customer-oriented mindset with attention to detail and empathy.
  • Ability to work with multiple digital tools, CRM systems, and chat/email platforms.
  • Previous experience in customer service, technical support, or payment solutions is a plus.

What We Offer

  • Competitive salary package and performance bonuses.
  • Hybrid or on-site position in Braga, with modern offices and a supportive multicultural team.
  • Comprehensive training and development opportunities.
  • Meal card and other employee benefits.
  • A chance to grow within a global company leading the digital transformation of employee benefits.

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