Junior IT Support Specialist

1 semana atrás

Lisboa, Lisboa, Portugal TransPerfect Tempo inteiro
Job description

We are currently seeking an energetic individual to work full-time in our Lisbon office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

When applying, please ensure you're submitting your CV in English.

Job requirements

Responsibilities include:

  • Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)

  • Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests

  • Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair

  • Adhere to procedures for logging, reporting and monitoring helpdesk requests

  • Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required Skills:

  • Must be fluent in the English language

  • The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people

  • Highly self-motivated and with reasoning skills

  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11 PRO)

  • Knowledge of Mac OS X is desirable

  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.

  • Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.

  • Knowledge of Antivirus and Spyware removal techniques

  • Ability to quickly diagnose and fix problems

  • Ability to articulate and maintain attention to technical details

  • Ability to open a computer and replace defective components

  • Desire to learn new skills

  • Ability to follow through and document issues as well as resolutions

  • Be able to work in a team-oriented, collaborative environment

  • Familiar with Microsoft Active Directory a plus

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On-site
  • Lisbon, Lisboa, Portugal
IT Full-time, Permanent All done

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