Customer Experience PMO

Join FedEx as a PMO Analyst and help shape the future of Customer Experience in Europe

Who We Are
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 510,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What You Will Be Doing
As a PMO Analyst, you will be a member of the European Continuous Improvement Team, supporting the Customer Experience European organization. You will support, track progress, and document cross-functional projects focusing on improving Customer Experience and achieving optimal results for the business. You will work on activities with high impact and/or complexity. You will need to analyze and monitor KPIs toward goal achievement, interpret complex information to influence optimal business decisions, and engage people from multiple departments to promote a culture of change and quality management. You will have regular contact with senior/executive management.

Key Responsibilities

• Customer Experience Portfolio Planning & Execution, with attention to governance, performance, and target achievement
• Validate or produce accurate and timely reporting to stakeholders and management on progress, risks, and KPI results
• Align and gain commitment to actions across teams and from different stakeholders
• Develop and maintain information as required
• Support the implementation and communication of changes
• Complete detailed analysis of complex data, systems, or ideas and provide reports and recommendations
• Participate in projects or initiatives to develop new or existing processes, procedures, controls, or systems

What Do You Bring With You

• Program or Portfolio Management experience is a must (minimum 3 years), with a strong focus on results and goal orientation
• Proven strong business analytical skills and ability to translate analysis into concise PowerPoint presentations to support executive decision-making
• Accuracy and attention to detail
• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, etc.) and project management tools like Microsoft Project or equivalents
• Change management skills, people leadership, team-building, flexibility in a dynamic environment
• Excellent communication skills with working proficiency in English
• Demonstrates initiative, organization, discipline, and adaptability while working in a team, but also able to complete tasks independently with minimal guidance

What Do We Offer

• Attractive compensation package
• Hybrid role (2 or 3 days in the office)
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.