Empregos actuais relacionados com Customer Success Manager in Lisbon - Lisboa, Lisboa - Worldwiders Global Recruitment
-
Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal TITAN Tempo inteiroTITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth...
-
Customer Success Manager
Há 7 dias
Lisboa, Lisboa, Portugal TITAN Tempo inteiroTITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.As aCustomer Success Manager, you'll manage client onboarding, expansions, and renewals while leveragingtechnical expertisewith astrategic business mindsetto build strong customer relationships and identify growth...
-
Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal RoomRaccoon Hotel Tech Tempo inteiroRoleDepartment: Customer SuccessLocation: On-site (Lisbon)Contract Type: Full-time (Permanent)Language Requirement: Fluent French & Italian or Spanish (native speaker)About RoomRaccoonRoomRaccoon is an award-winning, all-in-one hotel management system (HMS) on a mission to revolutionise the way independent hotels operate. Since our founding in 2017, we've...
-
Customer Success Manager
Há 2 dias
Lisboa, Lisboa, Portugal Pipedrive Tempo inteiroWe believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...
-
Customer Success Manager
Há 7 dias
Lisboa, Lisboa, Portugal Automaise Tempo inteiroAbout AUTOMAISEAUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experiencedCustomer Success Managerto join our team....
-
Customer Success Manager
Há 2 dias
Lisboa, Lisboa, Portugal Planck Technologies Tempo inteiroAbout UsPlanck Technologies is a company specialized in Software Development, dedicated to shaping futures and creating value through innovative IT solutions. By expanding teams and offering a comprehensive range of services, from Software Development and Infrastructure Management to Cybersecurity, we empower clients with all the expertise they need in one...
-
Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal Rydoo Tempo inteiroWe are Rydoo A global fintech scale-up on a mission to make spend management the easiest part of your day.For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos.We're not just...
-
Lisboa, Lisboa, Portugal Corinthia Lisbon Tempo inteiroCompany DescriptionCorinthia Lisbon is a distinguished hotel where warmth and elegance meet the rich culture of Lisbon. Known for its outstanding hospitality and uplifting moments, Corinthia Lisbon offers a serene escape enriched by the charm of the city. Guests are treated with care, ensuring their time with us is unforgettable.Role DescriptionThis is a...
-
Enterprise Customer Success Manager
Há 2 dias
Lisboa, Lisboa, Portugal Canonical - Jobs Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...
-
Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal THESTUDIO Tempo inteiroOpen to candidates from anywhere in the world About UsAt THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that...
Customer Success Manager in Lisbon
2 semanas atrás
Are you looking to solidify your career in Customer Success and Digital Marketing whilst doing so in Lisbon, one of the most popular and beloved southern European capitals?
Right now, we are looking for a Customer Success Manager to build strong client relationships, ensure successful adoption of our digital marketing solutions, and drive long-term retention and growth. This is a client-facing role that combines digital marketing knowledge with stakeholder management, negotiation, and excellent communication skills. You will manage agency and direct-client relationships, act as a trusted advisor, and help customers get measurable value from our products.
About the Company:
Our partner company is a multinational technology and consulting services provider headquartered in the USA. The company offers various IT services, including IT consulting, application development, system integration, infrastructure services, business process outsourcing, and digital solutions. Established in 1994, it has experienced significant growth since its inception. With offices and delivery centers across the world, including North America, Europe, Asia, and Australia, the company serves clients in diverse industries such as finance, healthcare, manufacturing, retail, technology, and communications. Collaborating closely with its clients, the company assists in optimizing their business processes, adopting new technologies, and overcoming business challenges. Renowned for its expertise in areas like artificial intelligence, machine learning, cloud computing, digital transformation, and Agile methods, the company has received numerous awards for its achievements in the IT sector and ranks 194th on the Fortune 500 list.
Responsibilities
- Own a portfolio of assigned customers, build trust, and maintain long-term relationships.
- Onboard new clients and ensure a smooth transition from sales to customer success.
- Understand customer objectives and proactively identify opportunities to increase product adoption and value.
- Conduct regular check-ins and business reviews to assess satisfaction, surface challenges, and recommend solutions.
- Serve as the primary contact for inquiries, issues, and escalations, coordinating cross-functional teams to resolve them.
- Monitor customer health and usage data to spot at-risk accounts and execute retention strategies.
- Educate customers on new features, product updates, and best practices to maximize ROI.
- Collect customer feedback and advocate internally to influence product and service improvements.
- Identify and pursue upsell and cross-sell opportunities in line with customer goals.
- Track and report key customer success metrics, including churn, retention, and customer satisfaction.
- Contribute to the continuous improvement of customer success processes, playbooks, and resources.
Requirements
- Fluent in German (at least C1 but ideally C2)
- Proven experience in customer success, account management, or a client-facing role, preferably in B2B SaaS or technology.
- Solid knowledge of digital marketing tools and metrics, including Google AdWords, DBM, Google Analytics, and PPC ROI tracking.
- Familiarity with online advertising models (Search, Display, Mobile, Video) and revenue models such as pay-per-click, CPM, CPV, and CPA.
- Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
- Strong communication, stakeholder management, and negotiation skills, with the ability to manage digital marketing agencies and client teams.
- Customer-focused, proactive, and results-oriented, with good problem-solving and prioritization skills.
- Experience using CRM systems (for example Salesforce) and customer success platforms, plus comfort with data analysis and reporting.
- Ability to manage multiple accounts and adapt to changing client needs.
Benefits
- Base salary: €34,500 to €39,000 per year (depending on experience)
- Yearly language bonus: €3,240.
- Yearly transportation bonus: €720.
- 1750 € net relocation bonus
- Meal allowance: €7.63 net per worked day.
- Yearly performance bonus: up to 6% of yearly base salary.
- Hybrid work model, Lisbon based, with flexible office days for collaboration.
- Permanent contract
- Opportunities for professional development, training, and career growth within a growing team.
Do you want to hear more? Then apply via the link and get in touch with us
