Customer Support Representative

2 semanas atrás

Lisboa, Lisboa, Portugal REAL Rec Solutions Tempo inteiro

We are recruiting on behalf of our client - a world's leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be singing the contract directly with the Portuguese employer.

  • Fast and easy recruitment process

We are looking for Dutch-speaking professionals with a strong technical mindset and solid customer support experience to join our team in Lisbon. You will be supporting a globally recognized tech client (name confidential) and assisting customers with a wide range of technical issues.

Location:
Lisbon

Work Type:
On-site

Contract:
6 months (renewable)

Language Requirement:
Dutch (C2) + English (B2)

What You'll Do

  • Provide high-quality technical support via phone, email, chat, and messaging platforms
  • Troubleshoot issues related to software, hardware, wireless connectivity, and e-commerce
  • Handle general inquiries and pre-sales questions
  • Escalate complex cases and work with technicians to resolve them
  • Maintain accurate records in the ticketing system
  • Collaborate with team members to drive customer satisfaction and process improvements
  • Work flexible hours including evenings, weekends, and holidays (rotational schedule)

What We're Looking For

  • Fluency in Dutch (C2) and strong English (minimum B2)
  • Prior experience in customer or technical support
  • Ability to multitask and remain calm under pressure
  • Clear communication and problem-solving skills
  • Positive attitude and willingness to adapt in a fast-paced environment

Work Schedule

  • Monday to Friday: 08:00–20:00 (rotational shifts)
  • Saturday & Sunday: 08:00–17:00
  • Rotational days off (2 per week)

Compensation

  • Base Salary:
    €1,100 gross/month
  • Complexity Bonus:
    €135 gross/month (paid over 11 months)
  • Performance Bonus:
    €120 gross/month (paid over 12 months)
  • Total Monthly Gross:
    Up to €1,355/month

Relocation Package

  • Travel Costs:
    Reimbursement of airfare up to €400 (economy class), paid at the end of the 6th month of the contract
  • Accommodation:
    If relocating from outside Portugal: a room in a shared apartment (max. 12 months), rent €280/month including utilities (deducted directly from salary).

Ready to take the next step in your support career in Portugal? Apply today with your CV in English.

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.

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