Production & Batch Operations Engineer (L2 – MCO)
2 semanas atrás
We are looking for a
Production & Batch Operations Engineer (L2)
to ensure the operability, stability, and performance of solutions in RUN / OPEN environments.
This role is strongly focused on batch scheduling, production monitoring, incident management, and continuous improvement, acting as Level 2 Support (N2) and working closely with application, project, and DevOps teams.
Key Responsibilities
RUN & Operability (MCO – L2)
- Ensure operability of solutions in RUN / OPEN environments
- Maintain CMDB updates, operational documentation, and follow-up on:
- Obsolescence
- Vulnerability management
- Act as Level 2 Support (N2) for production issues
Scheduling & Monitoring
- Define, plan, and execute batch jobs using Control-M
- Monitor processing workflows in real time
- Respond to incidents such as:
- Abends
- Dependency anomalies
- SLA breaches
Daily Production Operations
- Launch and monitor production processes in OPEN environments and Control-M
- Perform incident recovery and batch restarts
- Manage or coordinate interventions on system resources:
- Disk space
- Queues
- Catalogs
- Monitor file transfers and handle related incidents
Support & Continuous Improvement
- Provide technical support to application teams
- Optimize batch processing chains and reduce execution times
- Participate in production releases and change management
- Perform scheduled and on-call (HNO) interventions
- Act as a Technical Integrator between projects and production
- Support solution delivery in coordination with Project Managers / ScrumOps
Documentation & Reporting
- Write and maintain operational procedures and runbooks
- Keep documentation up to date
- Produce availability and performance reports for batch processing
Required Skills & Experience
- Solid experience in IT Production / Operations
- Strong experience with batch scheduling tools, ideally Control-M
- Experience working in RUN / OPEN environments
- Good knowledge of incident, problem, and change management
- Understanding of DevOps best practices:
Language Skills
- French
–
B2 level (mandatory) - English
–
B2 level (mandatory)
Hybrid Work: 2/3x in the office in Lisbon
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