Production & Batch Operations Engineer (L2 – MCO)

2 semanas atrás


Lisboa, Lisboa, Portugal act digital Tempo inteiro

We are looking for a
Production & Batch Operations Engineer (L2)
to ensure the operability, stability, and performance of solutions in RUN / OPEN environments.

This role is strongly focused on batch scheduling, production monitoring, incident management, and continuous improvement, acting as Level 2 Support (N2) and working closely with application, project, and DevOps teams.

Key Responsibilities

RUN & Operability (MCO – L2)

  • Ensure operability of solutions in RUN / OPEN environments
  • Maintain CMDB updates, operational documentation, and follow-up on:
  • Obsolescence
  • Vulnerability management
  • Act as Level 2 Support (N2) for production issues

Scheduling & Monitoring

  • Define, plan, and execute batch jobs using Control-M
  • Monitor processing workflows in real time
  • Respond to incidents such as:
  • Abends
  • Dependency anomalies
  • SLA breaches

Daily Production Operations

  • Launch and monitor production processes in OPEN environments and Control-M
  • Perform incident recovery and batch restarts
  • Manage or coordinate interventions on system resources:
  • Disk space
  • Queues
  • Catalogs
  • Monitor file transfers and handle related incidents

Support & Continuous Improvement

  • Provide technical support to application teams
  • Optimize batch processing chains and reduce execution times
  • Participate in production releases and change management
  • Perform scheduled and on-call (HNO) interventions
  • Act as a Technical Integrator between projects and production
  • Support solution delivery in coordination with Project Managers / ScrumOps

Documentation & Reporting

  • Write and maintain operational procedures and runbooks
  • Keep documentation up to date
  • Produce availability and performance reports for batch processing

Required Skills & Experience

  • Solid experience in IT Production / Operations
  • Strong experience with batch scheduling tools, ideally Control-M
  • Experience working in RUN / OPEN environments
  • Good knowledge of incident, problem, and change management
  • Understanding of DevOps best practices:

Language Skills

  • French

    B2 level (mandatory)
  • English

    B2 level (mandatory)

Hybrid Work: 2/3x in the office in Lisbon



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