Italian Customer Support in Portugal

2 semanas atrás

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro 25 000 € - 35 000 € por ano


Take Your Customer Service Career to the Next Level

We're seeking a dedicated and adaptable Customer Support Specialist to join our energetic and fast-moving team. If you're someone who performs well under pressure, communicates with clarity, and values making a difference in people's experiences, this opportunity could be just what you're looking for.

Role Overview: 

As a Customer Support Specialist, you'll be the first point of contact for our clients, offering timely, tailored assistance across various communication channels. Your problem-solving abilities and strong attention to detail will help ensure each interaction is smooth and customer-centric.

Key Responsibilities:

  • Provide efficient and courteous support through phone, email, live chat, and social media

  • Assist with account setup, login issues, user verification, and transaction support

  • Troubleshoot technical issues and deliver easy-to-understand solutions

  • Handle inquiries with a caring, solution-oriented approach

  • Maintain clear and respectful communication to build lasting customer trust

  • Comply with internal guidelines to ensure service quality and consistency

  • Contribute feedback and ideas to help improve the overall support experience

Requirements:

  • Fluent in Italian (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Attractive Salary: Competitive compensation that values your skills
  • Performance Bonus: Recognizing your achievements
  • Meal Allowance: Covering your daily meals
  • Transportation Support: Assisting with commuting costs
  • Health & Life Insurance: Comprehensive protection for your well-being
  • Relocation Package: Assistance to make your move smooth and stress-free
  • Hybrid Work: Balance the best of in-office collaboration and remote flexibility

Ready to take the next step? Apply today and be part of a team that values innovation and excellence 


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