IT Support Specialist

At Catawiki, every day brings the extraordinary Whether it's Daniel Ricciardo's Formula 1 Car, a Woolly Mammoth's Skeleton, Lady Gaga's Jumpsuit or Usain Bolt's running shoe, we encounter exceptional objects every day.

We're a one-of-a-kind marketplace for buying and selling special objects Each week we offer over 75,000 unique items in auction, carefully curated by our passionate in-house experts.

Having sold over 20 million unique objects to date, we're on a mission to become the world's most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by our core values: 

• Taking ownership and driving impact 
• Being open to change and feedback
• Being passionate about our mission and our customers. 

If these values resonate with you, we'd love to explore how you can join us on this exciting journey 

As an IT Support Specialist, you will be a key part of our People & IT team, ensuring the smooth operation of our internal technology and providing excellent support to our employees. You will be responsible for managing the entire employee IT lifecycle, from onboarding to offboarding, and for administering our core technology stack. This is a hands-on role for a proactive and experienced IT professional who is proficient with Slack, Jira, Google Workspace, macOS, Jamf, and Okta.

End-User Support & Experience

• Serve as the first point of contact for all IT-related issues, providing timely and effective technical assistance to employees through Slack, Jira, and in-person interactions.
• Troubleshoot and resolve a wide range of hardware, software, and network issues on macOS devices and other company-provided equipment.
• Develop and maintain a knowledge base of technical documentation, how-to guides, and FAQs to empower employees to self-serve.
• Proactively identify opportunities to improve the employee IT experience and implement solutions to enhance productivity and satisfaction.

System & Application Administration

• Administer and manage our core business applications, including Google Workspace, Slack, and Atlassian (Jira/Confluence), ensuring optimal performance and security.
• Manage user accounts, permissions, and access controls across all systems, including onboarding and offboarding, using Okta for identity and access management.
• Utilize Jamf Pro to manage our fleet of macOS devices, including device provisioning, configuration, policy enforcement, and software deployment.
• Assist in the evaluation, implementation, and integration of new software and tools to support business needs.

IT Operations & Infrastructure

• Take ownership of IT asset management, including procurement, inventory tracking, and lifecycle management of all hardware and software assets.
• Manage relationships with IT vendors and service providers to ensure timely procurement, repairs, and support.
• Assist with the maintenance and support of office network infrastructure, including Wi-Fi, printers, and conference room AV equipment.
• Participate in IT projects, such as office moves, system upgrades, and infrastructure improvements, contributing to their successful planning and execution.

Security & Compliance

• Enforce IT security policies and procedures to protect company data and systems, ensuring compliance with industry best practices.
• Respond to and remediate security incidents and alerts in a timely manner, working with the broader IT team to mitigate risks.
• Conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our environment.
• Educate employees on security best practices and promote a culture of security awareness throughout the organization.

• 2-3 years of experience in an IT support role, preferably in a fast-paced environment.
• Proven experience with the following technologies: Slack, Jira, Google Workspace, macOS, Jamf, and Okta.
• A strong sense of responsibility and meticulous attention to detail, with the ability to manage multiple tasks simultaneously.
• A customer-service-oriented mindset with a proactive and solutions-focused approach to problem-solving.
• Excellent organizational skills, with the ability to prioritize tasks and manage hardware inventory effectively.
• Strong interpersonal skills with a positive and collaborative attitude, enabling you to build strong relationships across teams.
• Resilience under pressure, with the ability to multitask and manage your time effectively.
• Excellent communication skills in English, both written and verbal (additional Portuguese language is plus).
• A hands-on mentality, with a willingness to be physically present in the office four days a week to provide in-person support.
• Strong problem-solving skills, with a desire to understand and address the root causes of technical issues.
• A passion for learning and a commitment to staying updated on the latest IT trends and technologies.

• Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories. In our flat structure, every role has a broad scope that directly impacts both our customers and the business.
• Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression.
• A Culture of Connection defines us. We're a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to our team. 
• Celebrate Life's Moments with us at Catawiki. When you join us, you'll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life's big moments like marriage, engagements, or moving house.

Please note that benefits can vary by location. For specific information regarding what's available in your country, please consult your recruiter.

Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire and connect. Most Catawikians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. That said, some roles may be an exception: if the job description states that the position is fully remote or 100% office-based, that arrangement will apply instead. 

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki's Applicant Privacy Policy.

If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.