Customer Liaison Officer

1 semana atrás

Western Cape Portugal Dananda Tempo inteiro
Opportunity for a Customer Liaison Officer to act as the primary point of contact between the company and its customers, building relationships and resolving issues.

Minimum Requirements
  • Grade 12.
  • Computer literacy (TMS, Microsoft Word, Excel, Outlook).
  • Strong interpersonal skills to liaise with staff and service providers.
  • At least 3 years' experience in operations, distribution, and warehousing.
  • Ability to prioritize tasks and meet deadlines.
Duties:

Client Relationship Management:
    • Build and maintain positive relationships, ensuring high satisfaction and retention.
    • Handle customer and third-party queries regarding deliveries and Proof of Delivery (POD).
    • Liaise with customers and third parties on damages, losses, and shortages.
Issue Resolution:
    • Serve as the main point of contact for service requests, complaints, and inquiries, escalating complex issues when necessary.

Communication:
    • Clearly communicate service timelines, costs, and progress to customers.
    • Maintain open communication on failed/rejected deliveries and discrepancies on PODs.
    • Provide daily reporting on outstanding and customer reports.
Record Keeping:
    • Maintain detailed records of interactions, transactions, feedback, and complaints.
Internal Collaboration:
    • Work with internal teams to address customer issues and provide required documents.
    • Follow up on outstanding bookings, collections, and deliveries.
Administrative Tasks:
    • Process service requests, generate invoices, and manage related duties.
Customer Support:
    • Provide support and troubleshooting assistance, including training clients on product/service usage.

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