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THE ROLE
Reporting to the Automation & CRM Support Lead, we’re looking for a proactive Junior Application Specialist to join our Automation & CRM Support team. In our team, you’ll manage our JIRA Service Desk, by handling incidents and service requests, and keep our UiPath and Salesforce systems running smoothly. Your day-to-day tasks will also include configuring and monitoring virtual machines, managing processes in UiPath Orchestrator, performing Salesforce admin tasks, and helping to resolve recurring issues, keeping our house organized. A foundational understanding of UiPath and Salesforce, strong problem-solving skills, and great communication abilities to understand the problem of the reporter and sell our solution are quintessential. Experience with JIRA, Confluence, and agile frameworks is highly appreciated. We’re looking for someone eager to learn, comfortable with ambiguity, and ready to tackle challenges in a dynamic team environment.
WHAT YOU'LL DOIncident and Service Request Management:
Act as the 1st line gatekeeper for our JIRA Service Desk, proactively monitor and resolve issues with UiPath and Salesforce.
Ensure timely resolution of incidents, accommodate urgent changes, and manage service requests efficiently.
Problem Management:
Identify recurring issues, support conducting root cause analysis, and help implement solutions.
System Administration:
Manage UiPath processes, queues, assets, triggers, and virtual machines.
Perform Salesforce admin tasks, including user setup, profile management, customization, integrations, and reporting.
Monitor system health and stay updated on best practices.
Stakeholder Communication and Documentation:
Provide updates, gather feedback and maintain clear documentation.
Continuous Improvement:
Suggest and implement process improvements, review and streamline processes whenever efficiency opportunities arise.
WHO YOU ARE Foundational understanding of UiPath and Salesforce (preferred) Familiarity with ITIL (plus), JIRA, and Confluence Knowledge of Kanban and Scrum Strong problem-solving and communication skills Proficiency in English Independent and collaborative work ability Proactive, eager to learn, and adaptable Team player, always willing to help out and with a growth mindset REWARDS & BENEFITS Health insurance for the whole family, flexible working environment and well-being support and tools; Extra days off, sabbatical program and days for you to give back for the community; Training opportunities and free access to Udemy; Flexible benefits program. EQUAL OPPORTUNITIES STATEMENT Farfetch is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know. Before ApplyingThrough your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH. We’re passionate about creating the conditions for Farfetchers to grow and develop but we’re also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.
