Premier Customer Care Representative
3 semanas atrás
Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best Practices Implementation; Robust Solutions Offering for Complex and Critical Situations; EG/ER Business Reviews Preparation & Participation; Customer Education on FedEx Products; Services; Tools and Required Regulatory; Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.); Learning & Development Design and Delivery Support; Network Building Across Functions; Customer Issues Anticipation & Resolution
#LI-Hybrid
As a Premier Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through an exceptional level of pro-active customer care and service to Enterprise Global & Regional Accounts, while optimising new business opportunities by providing suitable solutions to customers’ requirements.
Key responsibilities:
- Build and maintain excellent relationships by pro-actively investigating customers specific needs and by follow-up methods.
- Pro-actively provide accurate information and guidance via friendly and professional multi-channel communication.
- Provide solutions to any customer service issues and enhance customer experience by identification of optimal long-term solutions.
- Input accurate and timely information into systems and use appropriate tools to deliver standard reports to Key Customers and Customer Experience management.
- Identify and optimise any new business opportunities whilst providing exceptional customer experience.
- Coordinate and collaborate with internal teams to provide a seamless and outstanding customer experience.
The ideal candidate will have:
- Highly motivated, customer focused and commercially aware.
- Excellent communication and contact skills.
- Good PC Skills to work within our bespoke systems.
- Demonstrates initiative, organization, and adaptability while working in a pressurised team environment.
- Experience in a customer service environment, including complaint-handling / sales responsibilities would be advantageous.
What we offer:
- FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on the job learning opportunities.
- FedEx is one of the most admired companies and trusted brands year after year.
- In joining FedEx, every team member commits to our Purple Promise — to make every FedEx experience outstanding—for the customer and for our fellow team members.
- Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.
- Being a part of FedEx means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere.
#LI-Hybrid
Interpersonal Skills, Microsoft/ Office PC Skills, Problem Solving Skills, Team Working Skills, Written & Verbal Communication Skills;
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