Client Support Advisor

1 semana atrás

Lisbon, Portugal IQVIA Tempo inteiro

Client Support Advisor - Salesforce

Connection Configuration

IQVIA is changing an entire industry through inspired innovation. Our People make the difference. We believe that great ideas can come from anywhere. Great products come from great ideas. And great ideas come from great people. Join IQVIA and help us make the world a better place.

Reporting to the Senior Customer Support Analyst, the Client Support Advisor is a member of the software configuration team to ensure that:

Software components for any and all branches are properly identified and documented in relation to baseline product deliverables; Automated processes for updating and maintaining software libraries are properly implemented and maintained; Multiple software configurations are compiled and maintained in relation to target environments; Oversight over software configurations delivered to QA and ultimately to Production is maintained, and that Product Packages are properly assembled and documented, with full traceability.

The role of Senior Customer Support Analyst has a direct impact on the quality and traceability of all software configuration on all platforms and is therefore a direct contributor to the success of the initiative. A variable number of Client Support Advisors is required based on workload. This is accomplished by:

Skills & Requirements

Must have historical and proven knowledge and practical application of Salesforce.com Experience Platform as a Service solutions Unique combination of being business-minded and highly analytical Ability to work on multiple tasks and deliver results with aggressive timelines Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Skype, face-to-face) Ability to speak and write English fluently Take initiative to recommend process improvements and demonstrate creative thinking Demonstrate self motivation and the ability to grasp concepts quickly Understands their actions reflect on the team's success within the organization as well as each member's success Self-motivated towards achieving individual goals as part of organizational goal

We'd like to see:

Familiarity with third-party integrations Experience in Salesforce Lightning platform High level of attention to detail

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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