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Application Support

3 meses atrás

Lisbon, Portugal Alter Solutions Tempo inteiro
Job Description

 

We are looking for a Application Support engineer with at least 2 years of experience.

Main Responsibilities:

  • Support the business in their IT needs and understand the business workflows and scenarios
  • Maintaining a proper coverage in their designated shift
  • Voluntarily picking up work and tasks as received over email, tickets or in person
  • Provide business, team members and other project/task partnering teams updates on the issue/task/project
  • Documenting and training other team members
  • Shadow other team members and seek to learn to improve day to day coverage of the platforms
  • Sharing knowledge within the team as well documenting the issues/incidents for better follow up
  • Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
  • Contribute towards better post-release checkouts
  • Understand the underlying issue and the associated patch fix/release and identify systemic issue
  • Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team
  • Hybrid working model in Lisbon

Technical skills:

  • Basic knowledge and capabilities in scripting languages, network, Windows and Linux environments
  • Good level of SQL (Sybase, Oracle or Microsoft) – minimum 2 years of experience
  • Business knowledge: Candidate should be looking to build upon a solid knowledge base in Investment Banking and trade workflow from creation to accounting
  • ITIL understanding is also a plus
  • Knowledge of Unix

Soft skills:

  • Good Level of English
  • Good relational qualities – Good communication
  • Accuracy, reactivity & proactivity, autonomy and curiosity
  • Interest to learn the Business
  • Team Spirit
  • Client focus

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