![Roboyo GmbH](https://media.trabajo.org/img/noimg.jpg)
Operational excellence specialist
4 semanas atrás
We are seeking a Operational Excellence Specialist to join our team and help drive our Managed Services division.
· Operational Excellence and Process Improvement:
· Lead and manage continuous improvement projects to enhance service delivery efficiency and quality.
· Utilize Lean Six Sigma methodologies to identify and eliminate waste, reduce process variation, and improve overall process performance.
· Develop and implement standard operating procedures (SOPs) and best practices across the Managed Services department.
· Data Analysis and Reporting:
· Design, develop, and maintain dashboards and reports using PowerBI to provide insights into operational performance.
· Conduct data analysis to identify trends, root causes, and opportunities for improvement.
· Present findings and recommendations to senior management to drive informed decision-making.
· CRM and Systems Management:
· Oversee the implementation and optimization of CRM tools such as Zoho CRM or Salesforce.
· Ensure accurate and efficient data management within CRM systems.
· Train and support team members in the effective use of CRM tools to enhance customer relationship management and service delivery.
· Stakeholder Collaboration and Communication:
· Work closely with cross-functional teams, including IT, sales, and customer support, to align operational processes with business goals.
· Communicate process changes and improvements clearly and effectively to all stakeholders.
· Foster a culture of continuous improvement and operational excellence within the Managed Services department.
· Project Management:
· Lead and manage operational projects from initiation to completion, ensuring timely delivery and achievement of project objectives.
· Monitor project progress, manage risks, and implement corrective actions as needed.
Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field. A Master's degree is a plus.
- Minimum of 3 years of experience in operational excellence, process management, or a related role within a Managed Services environment.
- Proven expertise in PowerBI for data visualization and reporting.
- Strong knowledge of CRM tools such as Zoho CRM or Salesforce.
- Lean Six Sigma certification (Green Belt or Black Belt) is highly preferred.
- Excellent analytical, problem-solving, and project management skills.
- Strong interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
- Experience in change management and the ability to drive cultural change towards continuous improvement.
- Fluent in English
Benefits
- 30 day vacation
Private health - Opportunities for global mobility
- Join a market-leading firm in one of the fastest-growing industries to pioneer the next generation of automated technologies
- Tailored development plan with career coaching
- Regular feedback – we value your opinion, and we appreciate new ideas
- International career and project opportunities
- Deepen your working knowledge of intelligent automation through our structured training courses
- Immerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our clients most complex challenges
- Working in different international and cross-cultural teams for each project
- Regular Team Events where colleagues become friends.
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