Technical Customer Support Representative with Polish

3 semanas atrás


Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard Polish speaking Technical Customer Support Representative for their Lisbon office.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Assist enterprise customers, partners and engineers, using various channels
  • Respond to customers queries in timely and efficient manner
  • Identify the customer issue(s) potential level of support by gathering relevant information
  • Conduct thorough research to investigate problems, with the option to collaborate with other teams
  • Escalate the issues to management when appropriate, acting as a customer advocate, and keeping customers informed
  • Collaborate with management and engineering teams to address service issues, produce bug fixes, and develop test cases as needed
  • Ensure that each support request you handle adheres to client’s Service Level Agreement (SLA), while achieving the highest customer satisfaction by managing expectations and delivering on commitments
  • Document your technical work and research in a comprehensive manner
  • Proactively address customer satisfaction concerns before they escalate into problems.

REQUIREMENTS:

  • Native/fluent in Polish, both verbal and written. Fluent in English (at least B2 level)
  • Strong knowledge of Office 365 in an Enterprise environment – particularly, Exchange Online
  • Foundations knowledge on Networking, Protocols, Authentication (Basic, Kerberos, NTLM) and PowerShell
  • Experience working with Office 365 Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect)
  • Experience working with DNS - Types or records, record creation, DNS management, DNS troubleshooting
  • Experience reading network captures/analysis
  • Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services
  • Resourceful personality that can adapt and remain calm in all situations
  • Ability to work independently, while being team player at the same time
  • Working schedule: Monday to Friday, rotational shifts in timeframe 08 AM - 06 PM (40 hours a week).

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Private health insurance after contract signature
  • Relocation support with possibility of using subsidized company accommodation
  • Discretionary bonus based on KPIs
  • A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential.


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