Technical Customer Support Representative with Polish
3 semanas atrás
In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard Polish speaking Technical Customer Support Representative for their Lisbon office.
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Assist enterprise customers, partners and engineers, using various channels
- Respond to customers queries in timely and efficient manner
- Identify the customer issue(s) potential level of support by gathering relevant information
- Conduct thorough research to investigate problems, with the option to collaborate with other teams
- Escalate the issues to management when appropriate, acting as a customer advocate, and keeping customers informed
- Collaborate with management and engineering teams to address service issues, produce bug fixes, and develop test cases as needed
- Ensure that each support request you handle adheres to client’s Service Level Agreement (SLA), while achieving the highest customer satisfaction by managing expectations and delivering on commitments
- Document your technical work and research in a comprehensive manner
- Proactively address customer satisfaction concerns before they escalate into problems.
REQUIREMENTS:
- Native/fluent in Polish, both verbal and written. Fluent in English (at least B2 level)
- Strong knowledge of Office 365 in an Enterprise environment – particularly, Exchange Online
- Foundations knowledge on Networking, Protocols, Authentication (Basic, Kerberos, NTLM) and PowerShell
- Experience working with Office 365 Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect)
- Experience working with DNS - Types or records, record creation, DNS management, DNS troubleshooting
- Experience reading network captures/analysis
- Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services
- Resourceful personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time
- Working schedule: Monday to Friday, rotational shifts in timeframe 08 AM - 06 PM (40 hours a week).
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Private health insurance after contract signature
- Relocation support with possibility of using subsidized company accommodation
- Discretionary bonus based on KPIs
- A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
-
Technical Customer Support Representative
4 semanas atrás
Lisbon, Portugal JUJUR Tempo inteiroJujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting realistic and achievable goals. We believe that treating others with fairness...
-
Technical Support for Microsoft with Polish in Lisbon
3 semanas atrás
Lisbon, Portugal Teleperformance Portugal Tempo inteiroDescription Are you a native Polish speaker looking for your next career path as a Technical Support for Microsoft? The cloud business interests you? Then, grab this job opportunity and apply today!In this role, your main responsibilities will be to support deliveries and work with customers to resolve technical customer issues on...
-
Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroIn collaboration, we are thrilled to partner with a leading Outsourcing/BPO consultancy to recruit a Polish-speaking Marketing Sales Representative for their Lisbon office.Position: Marketing Sales RepresentativeLocation: Lisbon, Portugal (on-site)Employment Type: Full-timeRole OverviewAs a Marketing Sales Representative, you’ll be at the forefront of...
-
Technical Customer Support Representative with Czech
3 semanas atrás
Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroIn collaboration with a leading Outsourcing/BPO consultancy, we are looking for a Czech-speaking Technical Customer Support Representative to join their dynamic team in Lisbon. You’ll have the opportunity to work with enterprise customers and partners, assisting them with complex technical issues while providing top-tier customer service. If you’re...
-
Lisbon, Portugal Teleperformance Portugal Tempo inteiroDescription Are you a native Polish speaker looking for a job as a Customer Delight Representative for Social Media?Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies and support their business.What you'll doProvide support to high level...
-
Polish Customer Support Agent
5 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroOur Client is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.We are looking for Polish native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in call center...
-
Advertising Sales Representative with Polish in Lisbon
4 semanas atrás
Lisbon, Portugal Teleperformance Portugal Tempo inteiroDescription Are you a native Polish speaker looking for your next career path as an Advertising Sales Representative? Join our team!In this role, you will support our client and grow and develop your extensive client base in an innovative and fast paced environment. Also, you will drive sustained sales and proactively find new selling...
-
Marketing Sales Representative with Polish
3 semanas atrás
Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroIn collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Polish-speaking Marketing Sales Representative for their Lisbon office. Location: Lisbon, PortugalWork model: on-siteEmployment type: Full-time.DUTIES AND RESPONSIBILITIES:Contact new and existing customers daily via phone and email to identify sales...
-
Customer Support with Polish
Há 1 mês
Lisbon, Portugal Smart-Recruitments Tempo inteiroYour tasks:Handle incoming user requests via telephone, email, and chat.Log call details into case management systems and provide responses and resolutions within SLA to customers.Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.Deliver high-caliber customer service for post-sales...
-
Lisbon, Portugal Recruitment Direct Tempo inteiroDescription Polish Speaking Technical Support EngineerLisbon, PortugalSalary Options:Option 1: €1300 gross/month with free accommodation (private room in a shared apartment).Option 2: €1417 gross/month without accommodation.Job Overview:Are you passionate about solving complex technical problems and helping customers achieve...
-
Polish speaking technical support engineer
3 semanas atrás
Lisbon, Portugal Recruitment Direct Tempo inteiroPolish Speaking Technical Support Engineer Lisbon, Portugal Salary Options: Option 1: €1300 gross/month with free accommodation (private room in a shared apartment). Option 2: €1417 gross/month without accommodation. Job Overview: Are you passionate about solving complex technical problems and helping customers achieve satisfaction? Join one of the...
-
Polish Speaking Technical Support Engineer
3 semanas atrás
Lisbon, Portugal Recruitment Direct Tempo inteiroPolish Speaking Technical Support Engineer Lisbon, PortugalSalary Options:Option 1:€1300 gross/month with free accommodation (private room in a shared apartment). Option 2:€1417 gross/month without accommodation.Job Overview: Are you passionate about solving complex technical problems and helping customers achieve satisfaction? Join one of the world’s...
-
Customer Support with Polish
3 semanas atrás
Lisbon, Portugal Smart-Recruitments Tempo inteiroYour tasks:Handle incoming user requests via telephone, email, and chat.Log call details into case management systems and provide responses and resolutions within SLA to customers.Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.Deliver high-caliber customer service for post-sales...
-
Senior Marketing Sales Representative with Polish
3 semanas atrás
Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroIn collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Polish-speaking Senior Marketing Sales Representative for their Lisbon office. Location: Lisbon, PortugalWork model: on-siteEmployment type: Full-time.DUTIES AND RESPONSIBILITIES:Contact clients daily via phone, chat, and email to identify sales...
-
Technical Customer Support Representative
2 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroJob Description: Technical Customer Support Representative (Lighting Solutions) Are you passionate about providing exceptional technical support while working in a dynamic industry? Join our team, a leader in cutting-edge lighting solutions for professionals, consumers, and the Internet of Things. Our innovative, energy-efficient products and systems enhance...
-
Customer Support Specialist, Russian
Há 21 horas
Lisbon, Portugal JL Talent Partners Tempo inteiroWe're looking for Russian & Polish speaking Customer Support Specialist to join our client's team in the beautiful Portugal! What you'll do: Provide the highest level of support to our customers via phone and email on a range of issues;Give accurate, valid and complete information by using the right procedures;Be the owner of the customer query and ensuring...
-
Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroIn collaboration, we are excited to partner with a leading Outsourcing/BPO consultancy to onboard a dedicated Hungarian-speaking Customer Support Representative for their Lisbon offices.Position: Customer Support RepresentativeLocation: Lisbon, PortugalEmployment Type: Full-timeRole OverviewAs a Customer Support Representative, you’ll be at the forefront...
-
Lisbon, Portugal Recruitment Direct Tempo inteiroPolish Speaking Technical Support EngineerLisbon, PortugalSalary Options:Option 1: €1300 gross/month with free accommodation (private room in a shared apartment).Option 2: €1417 gross/month without accommodation.Job Overview:Are you passionate about solving complex technical problems and helping customers achieve satisfaction? Join one of the world’s...
-
Lisbon, Portugal Cross Border Talents Tempo inteiroRole Overview: As a Technical Support Specialist, you will play a crucial role in delivering exceptional technical support to our Enterprise customers within the Microsoft Polish Market. You will be responsible for identifying, investigating, and resolving technical issues through various channels, including phone and web-based platforms. Collaboration with...
-
Sales Representative – Polish speaker
5 meses atrás
Lisbon, Portugal Teleperformance Portugal Tempo inteiroDescription What you can expectAre you a native Polish speaker looking for a new job opportunity as a Sales Representative? Do you have great communication skills? Would you like to represent a great brand? Join our team!In this role, you will ensure high customer satisfaction. Communicate with customers through different channels while promoting...