Polish Speaking Technical Support Engineer
2 meses atrás
Polish Speaking Technical Support Engineer
Lisbon, Portugal
- Salary Options:
- Option 1: €1300 gross/month with free accommodation (private room in a shared apartment).
- Option 2: €1417 gross/month without accommodation.
Job Overview:
Are you passionate about solving complex technical problems and helping customers achieve satisfaction? Join one of the world’s largest IT companies as a Technical Support Engineer in Lisbon. You will be the first point of contact for Enterprise customers, solving technical issues, ensuring their systems run smoothly, and acting as an advocate for customer satisfaction.
This role is ideal for someone who thrives in challenging situations, enjoys learning, and has a growth mindset. You'll specialize in cutting-edge technologies and receive continuous guidance from experienced mentors and peers.
Your Role:
As a Technical Support Engineer, you will:
- Provide exceptional technical support to Enterprise customers via phone and web-based channels.
- Diagnose and resolve complex technical issues, working alongside other engineers and technical experts.
- Collaborate closely with engineering and management teams to address critical service issues, implement fixes, and develop test cases.
- Act as an advocate for the customer, escalating issues when necessary and ensuring solutions align with the company’s Service Level Agreement (SLA) and customer expectations.
Responsibilities:
In your day-to-day activities, you will:
- Case Management: Take ownership of new and escalated support cases, ensuring swift resolution and customer satisfaction.
- Customer Assistance: Support enterprise customers, partners, and fellow engineers by defining the scope of issues and providing in-depth problem analysis.
- Research & Troubleshooting: Investigate and resolve problems using research and collaboration with internal teams or external specialists.
- Escalation: Escalate critical cases to higher-level management or subject matter experts as needed, maintaining open communication with customers throughout the process.
- SLA Adherence: Ensure each support request is handled in line with the company's Service Level Agreements, setting clear expectations and delivering on commitments.
- Documentation: Maintain thorough records of all technical work, findings, and resolutions.
- Proactive Engagement: Anticipate customer needs and resolve satisfaction concerns before they escalate into larger issues.
Required Technical Skills:
To excel in this position, you will need:
- Expertise in Office 365: Specifically, Exchange Online in an enterprise environment.
- Networking & Protocols: Strong foundational knowledge of networking, protocols, and authentication methods (e.g., Basic, Kerberos, NTLM).
- PowerShell Skills: Proficiency in using PowerShell for task automation and troubleshooting.
- Azure Active Directory: Experience with Office 365 Directory Synchronization tools (DirSync), Microsoft Azure Active Directory Connect (AD Connect).
- DNS Management: Familiarity with DNS, including types of records, record creation, and troubleshooting DNS issues.
- Network Analysis: Ability to read and analyze network captures.
- Active Directory: Understanding of FSMO roles, Active Directory Domains and Trusts, and Active Directory Sites and Services.
Working Hours:
- Schedule: 40 hours per week (8 hours per day with an additional hour for lunch) following a rotational shift pattern.
- Shifts: Monday to Friday, from 8AM to 6PM.
.
This job offers a fantastic opportunity to develop technical expertise, working on behalf of a prestigious IT company, and experience life in beautiful Lisbon
-
Polish Speaking Technical Support Engineer
2 meses atrás
Lisbon, Portugal Recruitment Direct Tempo inteiroDescription Polish Speaking Technical Support EngineerLisbon, PortugalSalary Options:Option 1: €1300 gross/month with free accommodation (private room in a shared apartment).Option 2: €1417 gross/month without accommodation.Job Overview:Are you passionate about solving complex technical problems and helping customers achieve...
-
Lisbon, Portugal Recruitment Direct Tempo inteiroPolish Speaking Technical Support Engineer Lisbon, Portugal Salary Options: Option 1: €1300 gross/month with free accommodation (private room in a shared apartment). Option 2: €1417 gross/month without accommodation. Job Overview: Are you passionate about solving complex technical problems and helping customers achieve satisfaction? Join one of the...
-
Polish Speaking Technical Support Engineer
4 semanas atrás
Lisbon, Portugal Recruitment Direct Tempo inteiroPolish Speaking Technical Support Engineer Lisbon, PortugalSalary Options:Option 1:€1300 gross/month with free accommodation (private room in a shared apartment). Option 2:€1417 gross/month without accommodation.Job Overview: Are you passionate about solving complex technical problems and helping customers achieve satisfaction? Join one of the world’s...
-
Polish Speaking Advertisers Support Representative
2 semanas atrás
Lisbon, Portugal Recruitment Direct Tempo inteiroPolish SpeakingAdvertisers Support Representative Lisbon, PortugalCompensation:Gross Salary : €1,040 per month (includes free accommodation in a private room in shared housing) Without Accommodation : €1,295 per monthJob Overview As anAdvertisers Support Representativefor this leading Social Media company, your primary role will be to assist small and...
-
Polish Speaking Advertisers Support Representative
1 semana atrás
Lisbon, Portugal Recruitment Direct Tempo inteiroDescription Polish Speaking Advertisers Support Representative Lisbon, Portugal Compensation:Gross Salary: €1,040 per month (includes free accommodation in a private room in shared housing)Without Accommodation: €1,295 per monthJob OverviewAs an Advertisers Support Representative for this leading Social Media company, your primary...
-
Polish Speaking Advertisers Support Representative
1 semana atrás
Lisbon, Portugal Recruitment Direct Tempo inteiroDescription Polish Speaking Advertisers Support RepresentativeLisbon, Portugal Compensation:Gross Salary: €1,040 per month (includes free accommodation in a private room in shared housing)Without Accommodation: €1,295 per monthJob OverviewAs an Advertisers Support Representative for this leading Social Media company, your...
-
Technical Customer Support Representative with Polish
4 semanas atrás
Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroIn collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard Polish speaking Technical Customer Support Representative for their Lisbon office. Location: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Assist enterprise customers, partners and engineers, using various...
-
Technical Support with Polish in Portugal
2 semanas atrás
Lisbon, Portugal Smart-Recruitments Tempo inteiroJob DescriptionAs a Customer Service Representative within our Technical Support team, you will play a crucial role in resolving technical issues, ensuring smooth communication with stakeholders, and providing an outstanding user experience. In this role, you will be the first point of contact for customer inquiries. Using your technical and interpersonal...
-
Customer Support Specialist, Russian
2 semanas atrás
Lisbon, Portugal JL Talent Partners Tempo inteiroWe're looking for Russian & Polish speaking Customer Support Specialist to join our client's team in the beautiful Portugal! What you'll do: Provide the highest level of support to our customers via phone and email on a range of issues;Give accurate, valid and complete information by using the right procedures;Be the owner of the customer query and ensuring...
-
Lisbon, Portugal Cross Border Talents Tempo inteiroWe are seeking a motivated and customer-oriented individual to join our team as a Polish-speaking Customer Service Agent in Lisbon. As a Customer Service Agent, you will play a crucial role in ensuring a seamless and positive experience for our Polish-speaking customers. You will be responsible for addressing customer inquiries and resolving issues via...
-
Customer Support Specialist, Russian
Há 2 dias
Lisbon, Portugal JL Talent Partners Tempo inteiroWe're looking for Russian & Polish speaking Customer Support Specialist to join our client's team in the beautiful Portugal! What you'll do: Provide the highest level of support to our customers via phone and email on a range of issues;Give accurate, valid and complete information by using the right procedures;Be the owner of the customer query and ensuring...
-
Lisbon, Portugal Teleperformance Portugal Tempo inteiroDescription Are you a native Polish speaker looking for your next career path as a Technical Support for Microsoft? The cloud business interests you? Then, grab this job opportunity and apply today!In this role, your main responsibilities will be to support deliveries and work with customers to resolve technical customer issues on...
-
Advertisers Support
Há 6 dias
Lisbon, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Polish-speaking Advertisers Support for their Lisbon office. Position: Advertisers SupportLocation: Lisbon, Portugal Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide support to small and medium sized businesses using various channels...
-
Technical Support for MS Polish Market
2 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroRole Overview: As a Technical Support Specialist, you will play a crucial role in delivering exceptional technical support to our Enterprise customers within the Microsoft Polish Market. You will be responsible for identifying, investigating, and resolving technical issues through various channels, including phone and web-based platforms. Collaboration with...
-
Customer Support Agent
Há 6 dias
Lisbon, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Russian and Polish speaking Customer Support Agent for their office in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-timeDUTIES AND RESPONSIBILITIES: Communicate with customers using various...
-
Technical Support for Polish Market
2 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroJob Overview: You will provide exceptional technical support to Enterprise customers, resolving issues over phone and web-based channels. Collaborate with peers, subject matter experts, and escalate issues when necessary.Compensation & Benefits: Training Program: 92.80 per week for 4 weeks (8 hours per day, conducted in English).Salary Options:1417.5...
-
Polish-speaking Customer Support Agent to Portugal
2 meses atrás
Lisbon, Portugal Nordic Jobs Worldwide Tempo inteiroDescription As a Customer Support Specialist, You will be responsible for delivering exceptional technical support to our Enterprise customers. Your role encompasses problem identification, investigation, and resolution, both over the phone and through web-based channels. Taking ownership of new cases and escalations promptly and proactively...
-
Polish speaking Advertising Sales Agent
2 meses atrás
Lisbon, Portugal Talingual Tempo inteiroDescription Location: Lisbon, PortugalRole: Polish speaking Advertising Sales RepresentativeSalary: 1337 euro gross per month (this does include also the holiday bonus and meal allowance) plus free accommodation (so no cost for rent or utility bills). Package without company accommodation is 1766 euro gross p/mWorking Hrs: 40...
-
Technical Support Engineer
5 meses atrás
Lisbon, Portugal Microsoft Tempo inteiroOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...
-
Azure AI Senior Technical Support Engineer
5 meses atrás
Lisbon, Portugal Microsoft Tempo inteiroOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...