Technical Support for Polish Market

Há 1 mês


Lisbon, Portugal Cross Border Talents Tempo inteiro

Job Overview: You will provide exceptional technical support to Enterprise customers, resolving issues over phone and web-based channels. Collaborate with peers, subject matter experts, and escalate issues when necessary.

Compensation & Benefits:

  • Training Program: 92.80 per week for 4 weeks (8 hours per day, conducted in English).
  • Salary Options:
    • 1417.5 gross/month, including base salary, holidays allowance, Christmas allowance, meal allowance.
    • 1300.84 gross/month, including base salary, room allowance, holidays allowance, Christmas allowance, meal allowance.
  • Benefits: Private health insurance, meal card, holiday bonuses.

Schedule & Location:

  • Hours: 40 hours/week, Monday to Friday, from 08:00am to 18:00pm.
  • Shifts provided 4 weeks in advance.

Location: Lisbon, Portugal

Joining Deadline: 18/11/2024

Responsibilities:

  • Take ownership of new cases promptly.
  • Assist Enterprise customers and partners.
  • Define issue scope and support boundaries.
  • Conduct thorough research and collaborate with teams.
  • Escalate issues to management when needed.
  • Collaborate on service issues and bug fixes.
  • Ensure SLA adherence and customer satisfaction.
  • Document technical work comprehensively.
  • Address customer satisfaction proactively.

Technical Skills:

  • Strong knowledge of Office 365 in an Enterprise environment, especially Exchange Online.
  • Foundation in Networking, Protocols, Authentication (Basic, Kerberos, NTLM), and PowerShell.
  • Experience with Office 365 Directory Synchronization (DirSync), Azure AD Connect.
  • Proficiency in DNS management and troubleshooting.
  • Experience with Active Directory (FSMO Roles, Domains and Trusts, Sites and Services).

Qualifications:

  • Bachelors degree in Computer Science or related field preferred.
  • Previous experience in technical support or IT consulting.
  • Certifications in Microsoft technologies (e.g., MCSE, MCSA) desirable.
  • Excellent communication skills in Polish and English.

Personal Attributes:

  • Customer-focused with strong problem-solving abilities.
  • Ability to work independently and in a team environment.
  • Adaptability to fast-paced environments and changing priorities.
  • Strong organizational skills and attention to detail.

Relocation:

  • Airport pick-up and administrative assistance with registration in Portugal.
  • Reimbursement of initial flight expenses.
  • Yearly complementary two-way flight ticket back to home country (within the EU).
  • Accommodation in company-shared apartments.
  • Free Portuguese lessons, sports activities, cooking lessons, and more.

Accommodation:

  • Option to live in a fully equipped, company-rented apartment for at least the first 14 months.
  • Apartments include kitchen, living room with cable TV and wireless internet.
  • All expenses covered (water, gas, electricity, cable TV, internet - within responsible limits).
  • Apartments located 20-60 minutes from the workplace.
  • Initial essentials provided (bedsheets, pillows, towel).

Application Process: Interested candidates should submit a resume and cover letter detailing their relevant experience



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