Customer Service

3 semanas atrás

Lisbon, Portugal Webhelp France Tempo inteiro

Experience the power of a game-changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you're looking to grow and be inspired, as a Customer Representative in Lisbon, Portugal (On Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As a Customer Representative, you will:

  • Assist customers through multiple channels (email or phone) enthusiastically and professionally.
  • Support customers with booking management, cancellations, and billing issues.
  • Attract potential customers by answering questions about their ongoing requests and their different modalities, suggesting, and adding information about these services to meet the customer's needs.
  • Gather information from new customers and insert it into the platform.
  • Process and respond to contact requests promptly.
  • Contribute to creating a commitment to our client's brand.

Your qualifications

Concentrix is a great match if you:

  • Have a high level of Italian (written and oral) and are fluent in English (B2)
  • Have excellent communication and active listening skills
  • Have the ability to identify customers' needs and propose fast solutions
  • Are proactivity, self-motivated, and a great team player

If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
  • Competitive salary and performance bonus
  • Central location in Lisbon, Portugal
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes

Experience the best version of you

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

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