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German Customer Care Agent

4 meses atrás

Porto, Portugal KultureTalent - Global Talent Tempo inteiro

Customer Service Representatives are the first contact point for customers with questions or concerns. Their primary objective is to ensure customers have a seamless experience and feel satisfied with the companys products or services.

Whether through phone, email, or chat, CSRs are always ready to go the extra mile

RESPONSABILITIES:

  • Respond promptly to customer inquiries and concerns via phone, emails or chat
  • Resolve customer issues and complaints effectively and efficiently
  • Manage high volumes of inbound and outbound calls
  • Maintain accurate records of customer interactions and transactions
  • Provide up-to-date product and service information to customers
  • Escalate customer issues to the appropriate department or manager as needed
  • Collaborate with other departments to resolve customer issues and concerns
  • Maintain a positive and professional attitude at all times
  • Continuously improve your knowledge of products and services
  • Meet or exceed performance targets, such as call volume and resolution time
  • Contribute to team goals and initiatives to improve customer satisfaction and retention
  • Provide feedback to management on customer issues, concerns, and trends.

REQUIREMENTS:

  • High school education diploma
  • Native or near native level of German
  • Fluent in English (minimum C1 level, oral validation will be conducted) ️
  • Excellent communication and argumentation skills
  • Strong technology/computer skills
  • Relocation package on offer if coming from abroad