Customer Support Agent
Há 5 dias
Customer Support Role for German Speakers
We are searching for a German customer support agent to join our team. As a customer support agent, you will be the first point of contact for users, handling routine and non-routine incidents, problems, and requests.
Key Responsibilities:
- Providing first-line support in the event of incidents
- Handling routine and non-routine incidents, problems, and requests
- Escalating issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs
Requirements:
- Native/Fluent in German and English skills (at least C1 level)
- Problem Solving: takes ownership for listening to and understanding basic customer problems, asking relevant questions to resolve typically known problems within required timescales
- Service Level: escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs
What We Offer:
- 1 year direct contract with the client, with the possibility of renewal
- Monthly and quarterly attractive bonuses aligned with performance and attendance
- Hybrid working model after the first 3 months (1 week at the office, 1 week home office)
Join a dynamic team committed to promoting diversity, inclusion, and equity in the workplace.
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