Transversal Production Support
3 semanas atrás
The goal of the Application Production team is to prepare a suitable application’s environment and maintain it up and running providing an effective, responsive and proactive level of support.
Responsabilities:
- Technical support of all the environments hosting the companie's applications, both locally developed and third parties internally hosted
- Ensuring the specialist support to the IT development and Application Support team
- Manage applications migrations/re-hosting
- Coordinate the change management for all the applications in scope
- Collaborate to the changes on the infrastructure hosting the applications in scope
- Contribute to global/local strategic projects
Main Activities:
- Is responsible for deploying application by setting up the environments according to the companie's standards, troubleshooting and produce accurate documentation
- Needs to be flexible and adaptable as well as having a broad technical hands-on knowledge of different application technologies and enterprise infrastructure (cloud)
- Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.)
- Adopts global and departmental guidelines, IT best practices and IT Security recommendations
- Define tactical solutions to resume processes as quick as possible
- Contribute to solve incident and find out the root cause
- Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities
- Perform regular reviews of scripts before UAT phase
- Perform a regular report to Project Manager/Technical Leader of server and application points to improve
- Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
- Perform a capacity planning for projects at least once a year
- Provide support to projects regarding definition of solutions
- Participate on the standardization of practices
- Participate on the validation of migrations done of servers instances
- Participate on the evolution of servers tools
- Support the business in their IT needs and understand the business workflows and scenarios
- Maintaining a proper coverage in their designated shift
- Voluntarily picking up work and tasks as received over email, phone or in person
- Provide business, team members and other project/task partnering teams updates on the issue/task/project
- Understand the underlying issue and the associated patch fix/release and identify systemic issue
- Contribute towards better post-release checkouts
- Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
- Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team
Qualifications
Technical Skills:
- First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support
- At least 10 years’ experience in a similar position
- File Transfer - Open protocol, sftp, ftp and proprietary protocol (cft)
- Relational database concepts’ knowledge
- General IT infrastructure knowledge
- Particular knowledge and experience with RedHat Linux with Windows, UNIX, WAS, SQL, (Microsoft Sql & Oracle Sql)
- Windows (power shell, active directory, Event logs, …)
- Network concepts, balancer, https certificates
- Application Performance Monitor (Dynatrace preferable)
- SYS ADMIN
- Experience with system scripting
- Good understanding of the ITIL norm especially Incident, Change and Request Management and practices
- ANSIBLE & DEVOPS
Language Skills:
- English (Mandatory)
- French is a Plus
Soft Skills:
- Good communication skills
- Autonomous and proactive person
- Team player
- Think out-of-the box and come up with new ideas/ improvements for the processes
- Organizational Skills
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