Transversal Production Support

3 semanas atrás


Lisbon, Portugal Alter Solutions Tempo inteiro
Job Description

The goal of the Application Production team is to prepare a suitable application’s environment and maintain it up and running providing an effective, responsive and proactive level of support.

Responsabilities:

  • Technical support of all the environments hosting the companie's applications, both locally developed and third parties internally hosted
  • Ensuring the specialist support to the IT development and Application Support team
  • Manage applications migrations/re-hosting
  • Coordinate the change management for all the applications in scope
  • Collaborate to the changes on the infrastructure hosting the applications in scope
  • Contribute to global/local strategic projects

Main Activities:

  • Is responsible for deploying application by setting up the environments according to the companie's standards, troubleshooting and produce accurate documentation
  • Needs to be flexible and adaptable as well as having a broad technical hands-on knowledge of different application technologies and enterprise infrastructure (cloud)
  • Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.)
  • Adopts global and departmental guidelines, IT best practices and IT Security recommendations
  • Define tactical solutions to resume processes as quick as possible
  • Contribute to solve incident and find out the root cause
  • Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities
  • Perform regular reviews of scripts before UAT phase
  • Perform a regular report to Project Manager/Technical Leader of server and application points to improve
  • Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
  • Perform a capacity planning for projects at least once a year
  • Provide support to projects regarding definition of solutions
  • Participate on the standardization of practices
  • Participate on the validation of migrations done of servers instances
  • Participate on the evolution of servers tools                                          
  • Support the business in their IT needs and understand the business workflows and scenarios                          
  • Maintaining a proper coverage in their designated shift
  • Voluntarily picking up work and tasks as received over email, phone or in person
  • Provide business, team members and other project/task partnering teams updates on the issue/task/project 
  • Understand the underlying issue and the associated patch fix/release and identify systemic issue 
  • Contribute towards better post-release checkouts
  • Improving day to day tasks by writing scripts and automate tasks that are procedure oriented     
  • Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team 

Qualifications

Technical Skills:

  • First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support
  • At least 10 years’ experience in a similar position
  • File Transfer - Open protocol, sftp, ftp and proprietary protocol (cft)   
  • Relational database concepts’ knowledge       
  • General IT infrastructure knowledge                           
  • Particular knowledge and experience with RedHat Linux with Windows, UNIX, WAS, SQL, (Microsoft Sql & Oracle Sql)
  • Windows (power shell, active directory, Event logs, …) 
  • Network concepts, balancer, https certificates                                              
  • Application Performance Monitor (Dynatrace preferable)
  • SYS ADMIN
  • Experience with system scripting                    
  • Good understanding of the ITIL norm especially Incident, Change and Request Management and practices                                
  • ANSIBLE & DEVOPS

Language Skills:                                                              

  • English (Mandatory)     
  • French is a Plus               

Soft Skills:

  • Good communication skills                                                    
  • Autonomous and proactive person                                                     
  • Team player                                                  
  • Think out-of-the box and come up with new ideas/ improvements for the processes                                                          
  • Organizational Skills   




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