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Application Production Support

Há 1 mês

Lisbon, Portugal askblue Tempo inteiro

Do you know AskBlue?

We were born in 2013, and we provide services in the field of information technology.

We are looking for Application Production Support to join our company in one of our projects, in Lisbon.
RESPONSIBILITIES

  • Technical support of all the environments hosting BNP Paribas applications, both locally developed and third parties internally hosted;

  • Ensuring the specialist support to the IT development and Application Support team;

  • Manage applications migrations/re-hosting;

  • Coordinate the change management for all the applications in scope;

  • Collaborate to the changes on the infrastructure hosting the applications in scope;

  • Contribute to global/local strategic projects.

MAIN ACTIVITIES

  • Is responsible for deploying application by setting up the environments according to BNPP standards, troubleshooting and produce accurate documentation;

  • Needs to be flexible and adaptable as well as having a broad technical hands-on knowledge of different application technologies and enterprise infrastructure (cloud);

  • Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.);

  • Adopts global and departmental guidelines, IT best practices and IT Security recommendations;

  • Define tactical solutions to resume processes as quick as possible;

  • Contribute to solve incident and find out the root cause;

  • Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities;

  • Perform regular reviews of scripts before UAT phase;

  • Perform a regular report to Project Manager/Technical Leader of server and application points to improve;

  • Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts);

  • Perform a capacity planning for projects at least once a year;

  • Provide support to projects regarding definition of solutions;

  • Participate on the standardization of practices;

  • Participate on the validation of migrations done of servers instances;

  • Participate on the evolution of servers tools,

 
                                                                                                                                                                                               
2. Main Tasks

  • Support the business in their IT needs and understand the business workflows and scenarios                                                                      

  • Maintaining a proper coverage in their designated shift                                                           

  • Voluntarily picking up work and tasks as received over email, phone or in person                                                                         

  • Provide business, team members and other project/task partnering teams updates on the issue/task/project                                                                       

  • Understand the underlying issue and the associated patch fix/release and identify systemic issue                                                             

  • Contribute towards better post-release checkouts                                                                     

  • Improving day to day tasks by writing scripts and automate tasks that are procedure oriented                                                                        

  • Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team                          

 
3. Technical Skills:

  • First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support

  • At least 10 years’ experience in a similar position                                                        

  • File Transfer       Open protocol, sftp, ftp and proprietary protocol (cft)   

  • relational database concepts’ knowledge                                                        

  • General IT infrastructure knowledge                                                  

  • Particular knowledge and experience with RedHat Linux with Windows, UNIX, WAS, SQL, (Microsoft Sql & Oracle Sql)                                                         

  • Windows (power shell, active directory, Event logs, …)                                              

  • network concepts, balancer, https certificates                                              

  • Application Performance Monitor (Dynatrace preferable)                                                        

  • SYS ADMIN                                                    

  • Experience with system scripting                                                        

  • Good understanding of the ITIL norm especially Incident, Change and Request Management and practices                                                   

  • ANSIBLE & DEVOPS

 
4. Language Skills:                                                              

  • English (Mandatory)     

  • French is a Plus               


Work Arrangement:

  • Hybrid.

Offer:

  • Health Insurance;

  • 3 and a half days of leave per year + 22 vacation days;

  • Unlimited access to Udemy.

If you are interested in the opportunity, upload your C.V. or send it to angela.rei@askblue.com with the reference # 16455777  in the subject.

AskBlue - Business & Technology

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