Technician Production Support

Há 6 dias


Lisbon, Portugal askblue Tempo inteiro
Do you know AskBlue?

We were born in 2013, and we provide services in the field of information technology.

We are looking for a Senior Technician Production Support to join our company in one of our projects, in Lisbon.

Tasks:

This role will involve functional support of collateral applications. The activities to be carried out are:

  • Provide functional support for the applications;
  • Execution of requests from business, development and other support teams;
  • Prioritize, track and resolve incidents/requests using the Service Now application;
  • Analyze change requirements, test changes  and coordinate releases;
  • Keep the collective team knowledge base up to date;  
  • Batch Monitoring and troubleshooting;
  • Site Handover/follow the Sun;
  • Ad-Hoc Reporting;
  • Application Queries;
  • Automatic reporting;
  • User Access issues;
  • Mailbox Management;
  • Monitoring \ Health checks;
  • Static data changes;
  • User training;
  • Alerting based incidents / setup;
  • System Health checks;
  • Dashboard maintenance.

Requirements:
  • Application support experience;
  • SQL Server /Oracle and Sybase;
  • ServiceNow/ticketing tools;
  • GENEOS/monitoring tools;
  • Understanding of Linux/Unix and Windows Server;
  • Ability to manage priorities, incidents and problems;
  • Good communication skills and teamworking;
  • Knowledge sharing;
  • Problem solving;
  • Time management;
  • Fluent in English.
Work Arrangement:
  • Hybrid.
Offer:
  • Health Insurance;
  • 3 and a half days of leave per year + 22 vacation days;
  • Unlimited access to Udemy.

If you are interested in the opportunity, upload your C.V. or send it to filipa.pinto@askblue.com with the reference #16474310 in the subject.

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