Application Production Support

Há 2 dias


Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

Job Description

Job Description :

Level 1 and level 2 functional application support to users in Back Office related applications (main application is Calypso):

Internal end users requests management Internal users on the applications assistance Queries resolution from end users with respect to the systems supported, including but not limited to incorrect data issues, ensuring feeds into the system in a timely manner Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence Change management: plan, test and release functional fix  Documentation on new functional features Current business processes maintenance and enhancement Functional platforms follow up, new process and features implementation Incident and Problem management, solutions to common problems documentation

* Important Information *

Flexible to work in OnCall support and/or to cover business for some bank holidays / week-ends (rotation basis) Candidate will be reporting to a local Team Leader Please notice that this is a functional application support position - This team has low needs of technical expertise and high need for business knowledge

Main Responsibilities:

Provide first class support to all users of the system in a timely and efficient manner. Liaise with the developers to help to unlock production issues raised by the business. Track issues effectively using ITIL approved methodology (incidents, changes, requests and problems). Maintain a knowledge base regarding support issues and their resolution. Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests. Participate in change implementations, always ensuring pre-production tests were carried out and production implementation 4eyes rule is respected. The systems the team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work.

Qualifications

Technical skills:

English – Expert Linux/UNIX & Windows Systems - Notions ServiceNow (ITIL) - Practice Geneos / Dynatrace (Monitoring Framework) - Notions SQL - Notions Financial Markets - Transversal Financial Markets - Practice

Soft skills:

Communication - oral & written Ability to collaborate / Teamwork Proactivity Strong analytical skills Ability to prioritise work effectively in a dynamic, ever changing environment

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