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Application Production Support IT

2 meses atrás

Lisbon, Portugal askblue Tempo inteiro
Do you know AskBlue?

We were born in 2013, and we provide services in the field of information technology.

We are looking for Application Production Support to join our company in one of our projects, in Lisbon. 

Requirements:
  • At least 5 years-long experience
  • Teamwork attitude: work cooperatively toward a common objective
  • Accuracy: manage details to fully achieve required objectives and safeguard the context
  • Stress management and self-control: keep efficiency and effectiveness in an environment with a high level of context switching; be able to handle multiple incoming enquiries according to the urgency keeping a positive thinking
  • Problem solving: consider issue by gathering relevant information, analyzing data, evaluating alternatives to find out tactical solutions
  • Strong analytical skills: break down problems into components by identifying relevant issue and recognizing connections
  • Responsiveness: promptly address needs based on understanding their priorities and constrains
  • Autonomy: manage own work in order to take the appropriate actions
  • Proactivity: be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues
Main Activities:
  • Monitoring the application status
  • Monitoring the infrastructure server resources
  • Replying and taking in charge the incoming phone calls or ITSM support/incident tickets
  • Tracking all the incoming requests on the ticketing system
  • Updating the progress of the execution of all tasks in the ticketing tools
  • Assessing the priority of the incoming requests involving the key people who might be helpful define it
  • Performing the analysis, planning all technical tasks required and executing them
  • Defining tactical solutions to resume processes as quick as possible
  • Contributing to find out the incident root cause
  • Engaging the proper escalation path for all situations
  • Adopting the global and departmental guidelines, IT best practices and IT Security recommendations
  • Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities
  • Acting as the first point of contact for all tasks/enquiry related to production
  • Managing the communication with internal end-users and external clients for the topics in-scope
 
Main Tasks:
  • Support the business in their IT needs and understand the business workflows and scenarios                                                                    
  • Maintaining a proper coverage in their designated shift                                                       
  • Voluntarily picking up work and tasks as received over email, phone or in person                                                               
  • Provide business, team members and other project/task partnering teams updates on the issue/task/project                                                                   
  • Understand the underlying issue and the associated patch fix/release and identify systemic issue                                                          
  • Contribute towards better post-release checkouts                                                                
  • Improving day to day tasks by writing scripts and automate tasks that are procedure oriented                                                              
  • Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team                                                                  
 
Technical Skills:     ITILExpert  Linux red hatMastery  Troubleshooting incidents  Expert  Devops tool Chain (Jenkins,     Mastery  Oracle ExadataMastery  ETL (IBM Data Stage preferable)Expert  CFTExpert  AutosysExpert  Dynatrace    Expert  Cloud conceptsExpert 
Soft Skills:Professional English ExpertGood communication skillsExpertAutonomous and proactive personMasteryTeam playerExpert  

Work Arrangement:
 
  • Hybrid.


Offer:
  • Health Insurance;
  • 3 and a half days of leave per year + 22 vacation days;
  • Unlimited access to Udemy.

If you are interested in the opportunity, upload your C.V. or send it to angela.rei@askblue.com with the reference # 16453354 in the subject.

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