Empregos actuais relacionados com Customer Experience and Insights Manager - Lisbon - LEROY MERLIN Portugal
-
Digital Insights Manager
Há 1 mês
Lisbon, Portugal Vodafone Tempo inteiroWhat you’ll do Are you passionate about the digital world and data-driven decision-making? We are seeking a dynamic Digital Insights Manager to join our team. In this role, you will be at the forefront of our Digital Analytics efforts, transforming business and technical data into actionable insights. Your expertise will guide fact-based...
-
Enterprise Customer Success Manager
7 meses atrás
Lisbon, Portugal InEvent Tempo inteiroABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...
-
Research & Insights Director
7 meses atrás
Lisbon, Portugal Malwarebytes Tempo inteiroDescription Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for every one, providing device protection, privacy, and...
-
Manager, Data Analytics
5 meses atrás
Lisbon, Portugal Tillster Tempo inteiroManager, Data Analytics (Portugal) Are you a passionate data analytics leader with a knack for data accuracy, innovation, and a drive to deliver actionable insights? Tillster is seeking an experienced Manager to lead our Data Analytics team. If you have 3+ years’ experience growing and managing a Data Analytics team coupled with 5+ years of...
-
Lisbon, Portugal Unit4 Tempo inteiroJob DescriptionWe are looking for an experienced and highly motivated Data Scientist specializing in Artificial Intelligence and Machine Learning to drive the automation of business processes across the LAER lifecycle. This hands-on role will focus on leveraging data science techniques to reduce manual tasks, streamline workflows, and integrate data across...
-
Senior Customer Solutions Manager
2 meses atrás
Lisbon, Portugal Pipedrive Tempo inteiroWe believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...
-
System Analyst
3 meses atrás
Lisbon, Portugal 1GLOBAL Tempo inteiroWelcome to 1GLOBAL, a dynamic and innovative force in the intersection of telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world, seamlessly. With over 100 million dollars in revenue and being both profitable and cash...
-
Customer Success Manager
2 meses atrás
Lisbon, Portugal Pipedrive Tempo inteiroWe believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...
-
Customer Experience Rockstar
2 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroJoin Our Vibrant Customer Support Team in Porto, Portugal! Are you passionate about providing exceptional service and creating memorable experiences for customers? Do you thrive in a dynamic, multicultural environment? If so, we have an exciting opportunity for you in sunny Portugal! What Youll Do: Be the Hero: Provide top-notch support to our customers...
-
Brand Manager Cardiovascular
5 meses atrás
Lisbon, Portugal Viatris Tempo inteiroMylan, Lda. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines regardless of...
-
Senior Manager, Customer Engagement Technologies
9 meses atrás
Lisbon, Portugal Galderma Tempo inteiroDescription The Senior Manager, Customer Engagement Technology will lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our...
-
Product Manager
4 meses atrás
Lisbon, Portugal Landing.jobs Tempo inteiroAt Engine B (Permanent), in Lisbon, PortugalExpires at: 2025-03-01Remote policy: Partial remoteEngine B, founded in 2018, specializes in generative AI tools that automate complex tasks in professional services, enhancing decision-making and improving service quality. In 2024, Engine B was acquired by CliftonLarsonAllen (CLA), combining our AI expertise with...
-
Project Manager
3 meses atrás
Lisbon, Portugal Capgemini Tempo inteiroCompanyAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D...
-
Customer Support for Pinterest – French in Lisbon
2 meses atrás
Lisbon, Portugal Teleperformance Portugal Tempo inteiroDescription Pinterest is looking for a Customer Support to support and engage with its customers. You will embody the voice of business and provide insights for continuous improvement. You’ll have the opportunity to be part of a global brand success. Support an international operation throughout its pioneering and ground-breaking community...
-
E04J0: Customer Experience Specialist
4 semanas atrás
Lisbon, Portugal FedEx Tempo inteiroManage and maintain the content within the Customer Experience knowledge database which will include, creating, editing, and updating articles, processes and news to ensure accuracy, relevance, and accessibility for users.We have an exciting opportunity for you to join our team as a Customer Experience Specialist.Who we are:FedEx is the largest express...
-
Amazon Brand Manager
2 meses atrás
Lisbon, Portugal ScaleJet Tempo inteiroOur client, HopeLoveShine, a well-established USA-based e-commerce brand specializing in personalized gifts and jewelry, is seeking a highly skilled and experienced Amazon Brand Manager for a full-time remote work. This role is pivotal to scaling HopeLoveShines Amazon presence and enhancing product listing performance. Were looking for a professional who...
-
Lisbon, Portugal Malwarebytes Tempo inteiroDescription Here at Malwarebytes, we believe that when you’re free from threats, you’re free to thrive. It all started with one person who needed help with a malware infection, and a community coming together to find solutions. In that moment a product for everyone was born, with a mission to rid the world of malware. Since then, we’ve forged...
-
Senior Medical Analyst
7 meses atrás
Lisbon, Portugal Veeva Systems Tempo inteiroThe Role Veeva Link envisions building connected data applications to improve research and patient outcomes. Link Medical Insight is a product that captures, reveals, and disseminates medical insights across the enterprise, enabling medical teams to refine strategy based on scientific insights.As one of our Senior Data Analysts, you will be the subject...
-
Customer Relationship Manager with French
2 meses atrás
Lisbon, Portugal Colt Technology Services Tempo inteiroColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Short Description Job Title: Customer Relationship Manager Job Location: Sibiu, Romania Set up: Hybrid and flexible This is a 2 year fixed term...
-
Lisbon, Portugal Pipedrive Tempo inteiroWe believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...
Customer Experience and Insights Manager
2 meses atrás
Como vai ser o teu dia-a-dia?
- Garantir os standards de excelência que criam uma experiência cliente 5 estrelas, coerente e simples, assegurando a utilização e partilha do conhecimento do habitante e mercado para sustentar decisões estratégicas;
- Dinamizar os insights do cliente e do mercado, para promover uma cultura customer centric;
- Desenvolver as jornadas cliente transversais e por segmento cliente;
- Desenvolver planos de ação para trabalhar os pain points da jornada proporcionando uma experiência de cliente 5 estrelas;
- Contribuir para a definição das prioridades e necessidades para cada segmento cliente;
- Desenvolver os standards de excelência para os targets de cliente;
- Promover o feedback cliente e garantir a medição e análise da performance e satisfação ao longo da customer journey, promovendo a disseminação desta informação na organização;
- Desenvolver o plano de estudos de cliente e mercado, para dar resposta às necessidades de informação, e acompanhando as tendências de mercado;
- Implementar os estudos de conhecimento de cliente e mercado (internos e externos);
- Monitorizar e acompanhar os KPIs de conhecimento e experiência cliente e desenvolver planos de ação
- Definir prioridades de atuação (pain points) com equipas de vendas, digital e customer service.
- Formação académica mínima ao nível da Licenciatura;
- Experiência profissional mínima de 5 anos em áreas de experiência cliente ou similares;
- Experiência como manager de equipa;
- Competências analíticas e familiaridade com ferramentas de análise de dados;
- Excelentes capacidades de comunicação e gestão de interdependências;
- Bons conhecimentos de Inglês.
Na LEROY MERLIN colocamos as pessoas no centro de todas as decisões. Somos uma empresa com uma visão customer & human first. Crescemos e aprendemos com o nosso ecossistema que junta colaboradores, clientes, parceiros e fornecedores para gerar impacto positivo em tudo o que fazemos.
Vivemos um espírito de equipa único que nos caracteriza nos mais de 20 países onde estamos presentes enquanto grupo ADEO. O ambiente é descontraído e informal, onde nos tratamos de igual para igual. Para nós, a Diversidade, Inclusão e Equidade, não são opção, são uma realidade. Sabemos que é a reconhecer, valorizar e a celebrar a diferença que agregamos mais valor junto dos nossos stakeholders.
Procuramos inovação, adaptamo-nos com facilidade, estamos em contacto permanente com ferramentas de trabalho colaborativas. Impulsionados por uma cultura agile e cada vez mais data driven, apostamos na autonomia e responsabilização através de uma política de trabalho flexível. Na LEROY MERLIN todos somos líderes, responsáveis pelo nosso próprio crescimento e aprendizagem.
