Customer Success Account Manager

6 meses atrás

Lisbon, Portugal Microsoft Tempo inteiro

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

Check out the CSAM role in the Customer Success Unit at Microsoft Be ready to make impact This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required/Minimum Qualification

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND relevant experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

• Fluent in Spanish and English (reading, speaking and writing)

Additional or Preferred Qualifications
• Bachelor's Degree in Engineering, Information Technology, Business, or related field AND experience in solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Responsibilities

· Customer Relationship Management

Nurture, establish and develop relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance. Manages customer relationships with a focus on understanding business priorities and how they align and realize the business value for customers and Microsoft. Develop communication techniques for holding business value conversations at customer executive levels.

· Consumption Leadership - Customer Strategy and Growth

Own customer relationships to uncover customer priorities and opportunities to plan deliveries that increase deployment and adoption velocity of their Microsoft investments. Partner with Account team peers to drive conversations with customers that define and prioritize the strategic alignment between your customer’s and Microsoft’s goals and objectives. Work with customers to design programs that improve operational health.

· Customer Sucess Leadership - Delivery and Program Management

Orchestrate delivery resources to facilitate value realization with a focus on driving operational health. Help customers realize the value of their Microsoft investments and leverage support agreements to achieve their goals. Identifies and mitigates customer blockers by leveraging

Microsoft solutions and services and develops deliverable programs of work.

· Customer Sucess Leadership – Consumption Leadership

Help customers to achieve their consumption milestones aligned with their priorities, track progress, resolve blockers, and keep activities on schedule. Identify areas where adoption could be improved, and takes action to drive usage.

· Technical Relevance

Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages technical aptitude and industry awareness to translate customer interactions into customer business impact and value. Identifies customer scenarios and aligns with technical specialists to identify relevant cross-cloud technology solutions. Develops an awareness of the cloud technology marketplace, including Microsoft competitors.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

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