Operational excellence specialist

4 semanas atrás

Porto, Portugal Roboyo GmbH Tempo inteiro

We are seeking a Operational Excellence Specialist to join our team and help drive our Managed Services division.  
 

Within this role your responsibilities and tasks will include:

·       Operational Excellence and Process Improvement:

·       Lead and manage continuous improvement projects to enhance service delivery efficiency and quality.

·       Utilize Lean Six Sigma methodologies to identify and eliminate waste, reduce process variation, and improve overall process performance.

·       Develop and implement standard operating procedures (SOPs) and best practices across the Managed Services department.

·       Data Analysis and Reporting:

·       Design, develop, and maintain dashboards and reports using PowerBI to provide insights into operational performance.

·       Conduct data analysis to identify trends, root causes, and opportunities for improvement.

·       Present findings and recommendations to senior management to drive informed decision-making. 

·       CRM and Systems Management:

·       Oversee the implementation and optimization of CRM tools such as Zoho CRM or Salesforce.

·       Ensure accurate and efficient data management within CRM systems.

·       Train and support team members in the effective use of CRM tools to enhance customer relationship management and service delivery.

·       Stakeholder Collaboration and Communication:

·       Work closely with cross-functional teams, including IT, sales, and customer support, to align operational processes with business goals.

·       Communicate process changes and improvements clearly and effectively to all stakeholders.

·       Foster a culture of continuous improvement and operational excellence within the Managed Services department.

·       Project Management:

·       Lead and manage operational projects from initiation to completion, ensuring timely delivery and achievement of project objectives.

·       Monitor project progress, manage risks, and implement corrective actions as needed.



Requirements
  • Bachelor's degree in Business Administration, Operations Management, or a related field. A Master's degree is a plus.
  • Minimum of 3 years of experience in operational excellence, process management, or a related role within a Managed Services environment.
  • Proven expertise in PowerBI for data visualization and reporting.
  • Strong knowledge of CRM tools such as Zoho CRM or Salesforce.
  • Lean Six Sigma certification (Green Belt or Black Belt) is highly preferred.
  • Excellent analytical, problem-solving, and project management skills.
  • Strong interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
  • Experience in change management and the ability to drive cultural change towards continuous improvement.
  • Fluent in English


Benefits
  • 30 day vacation
    Private health
  • Opportunities for global mobility 

Growth 
  • Join a market-leading firm in one of the fastest-growing industries to pioneer the next generation of automated technologies 
  • Tailored development plan with career coaching 
  • Regular feedback – we value your opinion, and we appreciate new ideas 
  • International career and project opportunities 
  • Deepen your working knowledge of intelligent automation through our structured training courses 
Team 
  • Immerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our clients most complex challenges 
  • Working in different international and cross-cultural teams for each project 
  • Regular Team Events where colleagues become friends. 


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