IT support Technician
5 meses atrás
Service Management
Delivery, support and monitor the Group Platforms services
Support the customers through Incident and Service Request management Setup and maintain the local infrastructure Produce/share the KPI and maintain acceptable evolution trends Identify and report potential risks Proactively report any project / activities expressed by an entity Follow, contribute, seek for evolution and promote the Group Platforms standards Stage, deploy and administer components within your area of expertise Monitor and report proactively the IT Infrastructure and services under your supervision Ensure proper operational follow-up and escalation to the relevant IT support team Provides excellent Customer Service and a real added value to clients via the different communication channels available Promotes best practices and ensure "operational excellence" Applies a flexible approach working on a rotational support model within the FSS teamFinance Management
Participate to the budget elaboration as well as the quarterly review
Prepare the inputs about the hardware / maintenance under FSS local scope Propose any necessary changes/amendments to the budgetProject Management
Participate to the project / activities roadmap and the 3 year plan elaboration
Capture proactively the activities from the relevant entities / Group Platforms Book the relevant resources in order to participate to the delivery Follow and promote the Group Platforms project management methodologySkills:
3 to 5 years’ experience in a complex international environment Hardware installation and management Software installation and troubleshooting Knowledge and experience of Cisco and additional Networking technologies LAN & WAN Management Network monitoring tools Knowledge of AWS & Cloud migrations Knowledge of network and Wireless configuration Planning and reporting Documentation creation and management ITIL ticketing environment AGILE approach Communication and soft skills English mandatory – any other language is a plus-
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