Global ServiceNow Platform Owner
5 meses atrás
In your new role, you will:
Oversee the day-to-day management and administration of the ServiceNow platform , ensuring optimal performance, availability, and security Develop and implement a long-term strategy for the ServiceNow platform , aligning it with the organization's overall goals and objectives Identify opportunities for process improvement and automation , and work with stakeholders to implement changes that enhance the platform's efficiency and effectiveness Work closely with cross-functional teams , including HR, Finance, and Procurement, to understand their needs and ensure the platform meets their requirements Manage relationships with ServiceNow vendors and partners , ensuring timely resolution of issues and effective communication Develop and maintain key performance indicators (KPIs) and metrics to measure the platform's performance and identify areas for improvement With your proactive approach, analytical mindset, and efficient communication skills, you can drive the ServiceNow platform forward, generating and implementing innovative solutions while fostering strong, collaborative relationships with cross-functional teams. Additionally, your unique ability to maintain a holistic perspective, even in the face of complex technical challenges, will enable you to optimize the platform's performance and align it with the organization's overall goals.
You are best equipped for this task if you have:
A Bachelor’s degree in Computer Science, Software Engineering , or any similar field of studies At least 3 years of working experience as a ServiceNow Platform Owner or similar role. Deep understanding of the ServiceNow platform. HR Service Delivery, Financial Services Operations, or Sourcing & Procurement Operations product experience is a plus. Experience with ServiceNow upgrades, customizations, and integrations with a focus on staying in the latest version and keeping the system as out of the box as possible Familiarity with ITIL , especially incident and change management Knowledge of HR, Finance, and Procurement processes and systems , with the ability to understand and address each need, will be a big advantage Strong analytical mindset , problem-solving skills, and excellent communication skills Fluency in English (mandatory) Please send us your CV in English
Benefits
Coaching, mentoring, networking possibilities Wide range of training offers & planning of career development International assignments Different career paths: Project Management, Technical Ladder, Management & Individual Contributor Flexible working conditions Hybrid work model Discount at on-site gym Sabbatical Birthday off Medical coverage Free parking available Health promotion programs Private insurance offers Access for wheelchairs Possibility to work remotely from abroad (EU) On-site canteen available Service anniversary bonus Wage payment in case of sick leave Annual performance bonus-
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