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Application Support Lead

4 meses atrás

Lisbon, Portugal Top Sigma, Lda Tempo inteiro

Our client is a leading group of companies operating in the IT sector for over 20 years. We are seeking an Application Support Lead to join their team in Lisbon.

  • Location: Lisbon (Portugal)
  • Work model: Hybrid -  1 to 2 times per week (negotiable)

We are seeking an experienced Application Support Lead to take on the role of Team Leader for a team of application support consultants specializing in Appian. The ideal candidate will have a robust background in managing application support teams, particularly in non-functional areas, and will be proficient in configuring and managing users, environments, and system integrations within the Appian platform. 

DAY-TO-DAY DUTIES:

  • Manage L2 support team for Low Code applications.
  • Configure and manage the Appian platform within an enterprise setting.
  • Oversee and maintain development, testing, and production environments for Appian.
  • Monitor and optimize the performance of the Appian platform, identifying and resolving performance issues to ensure maximum platform performance.
  • Manage software updates and patches for the Appian platform.
  • Configure and manage system integrations with Appian.
  • Handle application incident management and resolve application incidents.
  • Experience in low-code application support.
  • Automate processes using tools such as Python or Bash.


REQUIREMENTS:

  • Experience with application support, including user configuration, environment management, and system integrations (4-5 years).
  • Strong problem-solving skills and the ability to handle performance issues, preferably within low-code apps.
  • Preferably, certifications such as Certified Appian Administrator or Certified Appian Developer.
  • Knowledge of Low Code technologies (e.g., Appian and OutSystems).
  • Experience in corrective maintenance and technical support, including daily incident analysis and resolution, root cause analysis, and problem report creation.
  • Technical support experience with Java APIs is valued.
  • Technical support experience with Angular, Java, SQL Server, HTML, JavaScript, and CSS is valued.
  • Proficiency in Portuguese.


Don't miss out on this opportunity to join a reputable group with a competitive salary and working conditions.