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Application Support Specialist
4 meses atrás
Company Description
Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada, United States of America, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia. Also in 2022, we were certified as a Great Place to Work. In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom. Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.
Job Description
Job Description:
Provide Android Enterprise (“AE”) Qualification: Process applications into the SFDC community. Provide AE Onboarding: Send legal agreements to approved applicants and update SFDC partner accounts accordingly. List of required systems are: NDA Central SimbaReview SFDC partner onboarding questionnaires and update SFDC partner accounts Provide partner validation support and notification Provide Partner Marketing Hub allowlist maintenance Provide Solutions Directory (“SD”) maintenance Manage Community responses: Manage and support all non-technical based questions created via Salesforce cases which includes Provide Portal Data Clean-Up Content publishing process Provide SFDC Governance Provide Partner Portal Internal Training Provide Learning management system (“LMS”) support. Provide internal support of the portal Provide Partner Portal UAT Testing
Qualifications
Languages: Portuguese (C1), English (C1), Spanish (C1) Minimum 4 years of experienceLocation will be Lisbon and the working model will be Hybrid, with at least 3 days at the office, with a possibility to increase to 5 days a week in the future. Candidates must be living in Portugal.
