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Customer Support Specialist
Há 1 mês
- Handle customer inquiries through various channels (phone, email, chat).
- Resolve issues related to products or services promptly and professionally.
- Provide clear information about company features, pricing, and policies.
- Record interactions and ensure accurate documentation in the CRM system.
- Escalate technical or complex issues to the appropriate teams.
- Collaborate with other departments to ensure a seamless customer experience.
- Native Spanish speaker with good English proficiency (B2 or higher).
- Excellent communication skills and a strong customer-focused mindset.
- Previous experience in customer support or a similar role is a plus.
- Ability to resolve problems quickly and efficiently.
- Basic proficiency in using technology tools and CRM systems.
- Full-time contract.
- Competitive salary with performance-based bonuses.
- Additional benefits, including:
- Private health insurance.
- Paid initial training and opportunities for professional growth.
- Employee support programs (well-being and mental health).
- Work in a multicultural environment in the heart of Lisbon.
- Work schedule: Monday to Friday, with occasional rotating shifts.
- Opportunity to work in a leading company with an inclusive and dynamic workplace.
