Customer Support Specialist

Há 3 dias


Lisbon, Portugal Cross Border Talents Tempo inteiro
Responsibilities:
  • Handle customer inquiries through various channels (phone, email, chat).
  • Resolve issues related to products or services promptly and professionally.
  • Provide clear information about company features, pricing, and policies.
  • Record interactions and ensure accurate documentation in the CRM system.
  • Escalate technical or complex issues to the appropriate teams.
  • Collaborate with other departments to ensure a seamless customer experience.
Requirements:
  • Native Spanish speaker with good English proficiency (B2 or higher).
  • Excellent communication skills and a strong customer-focused mindset.
  • Previous experience in customer support or a similar role is a plus.
  • Ability to resolve problems quickly and efficiently.
  • Basic proficiency in using technology tools and CRM systems.
What We Offer:
  • Full-time contract.
  • Competitive salary with performance-based bonuses.
  • Additional benefits, including:
    • Private health insurance.
    • Paid initial training and opportunities for professional growth.
    • Employee support programs (well-being and mental health).
    • Work in a multicultural environment in the heart of Lisbon.
  • Work schedule: Monday to Friday, with occasional rotating shifts.
  • Opportunity to work in a leading company with an inclusive and dynamic workplace.


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