Help Desk Specialist

Há 1 mês


Lisbon, Portugal RateHawk Tempo inteiro

Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

We are looking for a Help Desk Specialist to help uo to maintain our IT equipment in our Lisbon office and join our international IT team.

This is a vacancy open to candidates residing in Lisbon or open to relocate.

Job Responsibilities:

  • Combining first and second-line internal IT support;
  • Internal users and corporate office equipment support;
  • Office infrastructure support;
  • Administering internal company services;
  • Handling, escalating, and tracking requests in the internal ticket system;
  • Managing IT assets (laptops, accessories, software licenses, etc.);
  • Setting up workstations for employees;
  • Interacting with services and hardware suppliers;
  • Performing module-level repairs on laptops (we use Lenovo and Apple);
  • Keeping up-to-date troubleshooting and knowledge base documentation.

Requirements

  • General understanding of Active Directory domain services and experience in basic user and computer object operations;
  • General understanding of computer networks (both physical and virtual) and troubleshooting skills;
  • Basic skills in administering and troubleshooting Windows 10/11 and modern versions of macOS;
  • Troubleshooting hardware-related issues;
  • Ability to work with supporting documents from suppliers;
  • Experience in writing user and technical documentation;
  • Experience with video conferencing systems with conference room functionality (Google Meet, Zoom Rooms, Microsoft Teams, Logitech Lifesize, etc.) at helpdesk level;
  • Experience with cloud workspaces (Google Workspace, etc.) at helpdesk level;
  • Be ready to take ownership of the issue/incident and lead it to the end;
  • Fluent in Russian and advanced level of English. Portuguese will be a plus.

Benefits

  • Relocation to Lisbon help is provided;
  • Flexible schedules and opportunity to work remotely.
  • Ambitious and supportive team who love what they do, appreciate each other, and grow together.
  • Internal programs for adaptation and training, development of soft skills, and leadership abilities.
  • Partial compensation for participating in external training and conferences.
  • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
  • Corporate prices on hotels and travel services.
  • MyTime Day Off - an extra non-working day without loss of compensation.


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