Customer Support Representative

Há 2 dias


Lisbon, Portugal Cross Border Talents Tempo inteiro

Who are we looking for?

We're looking for Bilingual Customer Advisors (Turkish Speaker). This can be an On Site / Hybrid / Remote working opportunity within Lisbon-Portugal.

**Relocation Package is available depending on the candidate for the EU zone

Responsibilities:

  • Respond and record consumer inquiries/questions raised through free phone lines for customers;
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

Requirements

  • High School Diploma or Higher
  • Good level of English, B2,
  • Good Problem-Solving Skills
  • Strong troubleshooting skills

Ready to redefine the future of customer service in the travel industry from Portugal? Waste no time submit your application now, including your CV



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