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IT Service Manager
Há 1 mês
Welcome at much. Consulting We are a fast-growing international consultancy with a focus on business IT & ERP systems, providing the perfect solutions for customers in many different industries. You seek a professional and ambitious work environment but without the usual rigid structures & hierarchies? Look no further
Become part of an international team of creative problem solvers
Tasks- Own our Odoo helpdesk and support the development of the department
- Correctly rate and grade tickets to ensure operational efficiency
- Monitor, screen and distribute customer tickets and internal processes
- Troubleshoot client ERP incidents, solve smaller ones yourself and escalate more complex situations to the correct team
- As a generalist for a variety of topics, you are equipped with broad knowledge to answer a variety of customer inquiries
- Collaborate with our development team and functional experts to provide optimal solutions
- Technical course or a relevant university degree with at least 2 years of work experience
- Strong interest in IT, software and digitalisation
- Ability to guide others through processes and manage several tasks simultaneously
- Flexibility to work on different projects across functions, teams and industries
- Friendly and open personality that enjoys working with customers
- Have at least C2 English and B2/C1 German language levels
- Real impact: with us, nothing is set in stone - you are free to shape company processes and contribute your own ideas
- Innovative work culture: look forward to short, flexible decision-making paths and lean processes
- Flexible working hours: we believe in a true work-life balance without the Consulting industry-typical 80-hour weeks
- Competitive salary: you will receive an expected total compensation range between €18.000 and €25.000 / year
- Plenty of additional benefits: annual bonus, top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it
Submit your CV now to apply Our response time typically ranges from 3 to 5 working days.
Looking for a dynamic and thriving global consulting firm that specializes in cutting-edge business IT and ERP systems? Say goodbye to traditional rigid structures and hierarchies and hello to a professional and ambitious work environment Join our fast-growing team today.
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