IT Service Manager

Há 1 mês


Lisbon, Portugal much. GmbH Tempo inteiro

Welcome at much. Consulting We are a fast-growing international consultancy with a focus on business IT & ERP systems, providing the perfect solutions for customers in many different industries. You seek a professional and ambitious work environment but without the usual rigid structures & hierarchies? Look no further

Become part of an international team of creative problem solvers

Tasks
  • Own our Odoo helpdesk and support the development of the department
  • Correctly rate and grade tickets to ensure operational efficiency
  • Monitor, screen and distribute customer tickets and internal processes
  • Troubleshoot client ERP incidents, solve smaller ones yourself and escalate more complex situations to the correct team
  • As a generalist for a variety of topics, you are equipped with broad knowledge to answer a variety of customer inquiries
  • Collaborate with our development team and functional experts to provide optimal solutions
Requirements
  • Technical course or a relevant university degree with at least 2 years of work experience
  • Strong interest in IT, software and digitalisation
  • Ability to guide others through processes and manage several tasks simultaneously
  • Flexibility to work on different projects across functions, teams and industries
  • Friendly and open personality that enjoys working with customers
  • Have at least C2 English and B2/C1 German language levels
Benefits
  • Real impact: with us, nothing is set in stone - you are free to shape company processes and contribute your own ideas
  • Innovative work culture: look forward to short, flexible decision-making paths and lean processes
  • Flexible working hours: we believe in a true work-life balance without the Consulting industry-typical 80-hour weeks
  • Competitive salary: you will receive an expected total compensation range between €18.000 and €25.000 / year
  • Plenty of additional benefits: annual bonus, top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it

Submit your CV now to apply Our response time typically ranges from 3 to 5 working days.



Looking for a dynamic and thriving global consulting firm that specializes in cutting-edge business IT and ERP systems? Say goodbye to traditional rigid structures and hierarchies and hello to a professional and ambitious work environment Join our fast-growing team today.


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