Service Manager

2 meses atrás


Lisbon, Portugal Alter Solutions Tempo inteiro
Job Description

Service description
The service to be provided has main focus on IT Service Management to manage internal organization application.
This service comprises a set-up of the future operations and transfer the various development Projects into a secure and high-performance operation. In doing so, the service to be provided will consider the existing operating processes according to ITIL, the new requirements, and coordinate the service needs with other service managers, platform management, and infrastructure suppliers.


-Ensure customer satisfaction
-Manage budget and report to the service owner
-Monitoring and reporting of service delivery
-Suggest improvements for optimizations of the service in terms of performance, adaptability, reliability, and cyber security
-Incident Management
-Understand requirements and business needs
-Regular alignment and touchpoints with all involved stakeholders
-Manage change requests/Small projects to drive customer satisfaction and meet business requirements


Qualifications

Requirements:
-Between 3 to 6 years of proven relevant professional experience in global IT operations
-Involvement in building IT solutions or operating IT solutions from a service perspective
-Monitoring and reporting KPIs and setting up SLA concepts
-Certification in ITIL is a plus
-Experience working with technical teams
-Experience with service providers and management and monitoring of services
-Cybersecurity knowledge
-German speaker will be appreciated
-Knowledge in Azure and Kubernetes will be appreciated

Fluent English.

Hybrid Model in Lisbon.




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