Service Manager
3 semanas atrás
Syone is seeking a dedicated Service Manager to join our Professional Services department. As a Service Manager, you will be responsible for overseeing the delivery of high-quality services to our clients, ensuring their satisfaction and success. If you are a proactive leader with excellent communication skills and a passion for delivering top-notch service, we would love to hear from you.
What you'll do:
- Ensure the execution of contracted services according to contractual terms, service levels, and through a continuous process of managing expectations;
- Be the primary responsible for service execution and performance levels, both internally and with the Client;
- Manage communication with clients regarding service execution;
- Manage teams allocated to each client, keeping them aligned with delivery objectives and maintaining their motivational levels, always guiding them towards skill development and engagement, as well as balancing workload;
- Manage the compliance with service levels;
- Manage the scope of the contractual agreement, including changes to it;
- Manage contractual costs;
- Manage escalation processes and prioritize in conflict situations;
- Build and maintain the governance model with all stakeholders involved in the operation;
- Ensure response to issues and complaints;
- Identify and monitor contractual and operational risks;
- Guarantee the continuity and continuous improvement of systems in operation by identifying evolutionary maintenance that adds value to the client's business and new processes that compose service management;
- Manage corrective maintenance and bug fixes according to priority level;
- Financial management of the projects that compose the service;
- Identify and internally signal hiring needs;
- Prepare monthly reports on service execution, including activities and KPIs;
- Schedule, execute, and document service meetings;
- Update internal tools and systems, at both financial and operational levels (ITSM tools such as ServiceNow, YouTrack, IT4You, Jira or similar), and document management, within the functions of a Service Manager.
What you will need to bring:
High sense of responsibility;Strong orientation towards risk identification and the construction of corresponding mitigation plans;Strong leadership skills to lead teams and client meetings;Clear understanding and excellent level of commitment to contractual objectives;High level of resilience and stress resistance;Previous participation in the development of Service Management processes (focus on ITSM);Bachelor's degree or equivalent in Computer Science, Management, or a related field (education and professional experience);More than 5 years of experience in the role or in similar positions;Extensive knowledge in the IT field;Solid knowledge of Service Management functions, particularly in request control processes, SLA and KPI control, and team management of more than 5 peopleNice to have:
- Certifications in Service Management Methodologies (ITIL, ISO20000);
- Knowledge and practice in project management (both waterfall and Agile approaches).
What can Syone offer me:
- Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;
- Strong IT training plans;
- Professional evolution with intervention in ambitious technological projects, both national and internationally.
-
Service Manager
4 semanas atrás
Lisbon, Portugal askblue Tempo inteiroA Askblue é uma empresa de consultoria e serviços de TI, oferecendo soluções inovadoras nos setores de banca, seguros e telecomunicações que se encontra a recrutar Service Manager para gerir equipa interna e toda a sua operação em reputado cliente no setor da banca.Localização: Lisboa, Portugal (Regime Híbrido)Responsabilidades:Supervisionar a...
-
Service Manager
3 semanas atrás
Lisbon, Portugal askblue Tempo inteiroA Askblue é uma empresa de consultoria e serviços de TI, oferecendo soluções inovadoras nos setores de banca, seguros e telecomunicações que se encontra a recrutar Service Manager para gerir equipa interna e toda a sua operação em reputado cliente no setor da banca.Localização: Lisboa, Portugal (Regime Híbrido)Responsabilidades:Supervisionar a...
-
Service Manager
2 meses atrás
Lisbon, Portugal Alter Solutions Tempo inteiroJob DescriptionService descriptionThe service to be provided has main focus on IT Service Management to manage internal organization application.This service comprises a set-up of the future operations and transfer the various development Projects into a secure and high-performance operation. In doing so, the service to be provided will consider the existing...
-
Service Manager
2 meses atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroCompany Description ABOUT ALTER SOLUTIONS PORTUGAL Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries:...
-
Service Manager
3 semanas atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroCompany Description ABOUT ALTER SOLUTIONS PORTUGAL Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries:...
-
Service Delivery Manager
2 meses atrás
Lisbon, Portugal WTW Tempo inteiroThe IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...
-
Service Manager for Data Center Services
2 meses atrás
Lisbon, Portugal Alter Solutions Tempo inteiroJob DescriptionService Competence DescriptionSiemens IOT & Platform Services area requires a Service Manager for her Eagle Data Center Services (On Prem/Public Cloud/Private Cloud - SaaS, IaaS, PaaS) who will have overall accountability for defining the service, ensuring they meet the requested needs and are delivered in accordance with agreed business...
-
Service Manager for DWP
2 meses atrás
Lisbon, Portugal Alter Solutions Tempo inteiroJob DescriptionWe are looking for an an IT Service Manager for the Managed device as a service . The mDaas service is a strategic service to define abd drive the hardware standardisation of all ourt work^laces at Siemens . This service is based on standard IT Products and are offered to countries worldwide.Your challenge will be… (Have a vision...
-
Service Manager for DWP
2 meses atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroJob Description We are looking for an an IT Service Manager for the Managed device as a service . The mDaas service is a strategic service to define abd drive the hardware standardisation of all ourt work^laces at Siemens . This service is based on standard IT Products and are offered to countries worldwide. Your challenge will be… (Have a vision...
-
Service Manager for DWP
3 semanas atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroJob Description We are looking for an an IT Service Manager for the Managed device as a service . The mDaas service is a strategic service to define abd drive the hardware standardisation of all ourt work^laces at Siemens . This service is based on standard IT Products and are offered to countries worldwide. Your challenge will be… (Have a vision...
-
Service Manager for Data Center Services
2 meses atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroCompany Description ABOUT ALTER SOLUTIONS PORTUGAL Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries:...
-
Managed Services Operations Manager
2 meses atrás
Lisbon, Portugal AxiansPT Tempo inteiroNa AXIANS procuramos o talento certo, para o lugar certo. Trabalhamos diariamente para envolver as nossas pessoas num ambiente colaborativo e inclusivo, com uma cultura de proximidade. Faz também parte da nossa cultura a preocupação com o meio ambiente e a realização de ações de responsabilidade corporativa social e ambiental.Esta pode ser a sua...
-
Managed Services Operations Manager
3 semanas atrás
Lisbon, Portugal AxiansPT Tempo inteiroNa AXIANS procuramos o talento certo, para o lugar certo. Trabalhamos diariamente para envolver as nossas pessoas num ambiente colaborativo e inclusivo, com uma cultura de proximidade. Faz também parte da nossa cultura a preocupação com o meio ambiente e a realização de ações de responsabilidade corporativa social e ambiental.Esta pode ser a sua...
-
Technical Service Manager
3 semanas atrás
Lisbon, Portugal Crossjoin Solutions Tempo inteiroCrossjoin Solutions is a portuguese IT company founded in 2009, active worldwide in more than 30 clients (Canada, Latin America, UK, Belgium, Italy, Luxembourg, Ireland, France and Germany). Through the service we provide to our customers, we currently support dozens of millions of consumers in many different countries around the world. We deliver consulting...
-
Executive Support Services Team Manager
3 semanas atrás
Lisbon, Portugal Boston Consulting Group Tempo inteiroWHAT YOU'LL DO The Executive Support Services Team Manager (ESTM) role presents an exciting opportunity to build, lead, coach, and develop an entirely new team of administrative professionals in our brand-new Lisbon Hub. As a Team Manager, your mandate will be to execute the strategy for the Lisbon Hub’s administrative organization while ensuring service...
-
Lisbon, Portugal Cross Border Talents Tempo inteiroWe are in search of an Italian Customer Service Order Manager with a minimum of 2 years of hands-on experience in customer service. The ideal candidate will boast a proven track record of spearheading process improvement initiatives, aimed at elevating both customer satisfaction and operational efficiency. As our Italian Customer Service Order Manager, you...
-
Italian Speaking Order Service Manager
3 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroWe are in search of an Italian Customer Service Order Manager with a minimum of 2 years of hands-on experience in customer service. The ideal candidate will boast a proven track record of spearheading process improvement initiatives, aimed at elevating both customer satisfaction and operational efficiency. As our Italian Customer Service Order Manager, you...
-
EMEA Services Support Manager
Há 1 mês
Lisbon, Portugal Motorola Solutions Tempo inteiroJob Description As the Services Support Team Manager, you will manage a remote team across the EMEA region. As part of the International Business Operations Organisation, your duties are not only managing the EMEA team but also aligning processes and leveraging knowledge, supporting International Initiatives, and continuous improvement to support our...
-
EMEA Services Support Manager
3 semanas atrás
Lisbon, Portugal Motorola Solutions Tempo inteiroJob Description As the Services Support Team Manager, you will manage a remote team across the EMEA region. As part of the International Business Operations Organisation, your duties are not only managing the EMEA team but also aligning processes and leveraging knowledge, supporting International Initiatives, and continuous improvement to support our...
-
Lisbon, Portugal Boston Consulting Group Tempo inteiroWHAT YOU'LL DOThe Executive Support Services Team Manager (ESTM) role presents an exciting opportunity to build, lead, coach, and develop an entirely new team of administrative professionals in our brand-new Lisbon Hub. As a Team Manager, your mandate will be to execute the strategy for the Lisbon Hub’s administrative organization while ensuring service...
