Service Manager for DWP

Há 1 mês

Lisbon, Portugal Alter Solutions Tempo inteiro
Job Description

We are looking for an an IT Service Manager for the Managed device as a service . The mDaas service is a strategic service to define abd drive the hardware standardisation of all ourt work^laces at Siemens . This service is based on standard IT Products and are offered to countries worldwide.
Your challenge will be… (Have a vision for)
•Manage tickets via Siemens Internal ITSM tool
•Skilled professional that ensures that all service management processes quality for Windows Defender and other protection tools are implemented and are working on a day-to-day basis (e.g. Inc Mgmnt, Change Mgmnt, Problem Mgmnt)
•Handle service escalations
•Contributes to the maintenance of all service catalog items and the provisioning of an integrated catalog of infrastructure services.
•Implements programs and procedures for safeguarding data/information security and safety
•Manages complex infrastructure solution/service installations or updates
•Supports or manages change-release processes and implementation of IT security guidelines. Identifies IT service or solution problems and seeks resolutions without impact to end user
•May perform 3rd level-level user help desk activities, individual coaching and trainings
•Continuous service improvements
•Create, update, and improve service documentation
•Transfer and report the completed IT components/functions from projects into operation
•
Tendering, selection and ordering of services
•Supplier management and delivery monitoring/reporting
•Manage and improve overall Service in the many aspects, being performance, reliability, scalability, security always focusing on value creation for the business. 


Qualifications

Qualifications
•At least 3 years of Service Management within IT
•Involvement in building IT solutions or operating IT solutions from a service perspective
•Monitoring and reporting KPIs, setting up SLA and OLA agreements.
•Knowledge in IT Infraestruture and Aplications
•Experience with service providers, Management and monitoring of services
•Proactive and analytic
•Current ITIL certification
•Strong presentation and communication skills
•Excellent problem solving and critical thinking skills
•Ability to demonstrate commitment to develop, drive, and manage services in a fast paced environment
•Business-fluent English (speaking & writing)



  • Service Manager for DWP

    Há 1 mês

    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description We are looking for an an IT Service Manager for the Managed device as a service . The mDaas service is a strategic service to define abd drive the hardware standardisation of all ourt work^laces at Siemens . This service is based on standard IT Products and are offered to countries worldwide. Your challenge will be… (Have a vision...

  • Service Manager for DWP

    Há 7 dias

    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description We are looking for an an IT Service Manager for the Managed device as a service . The mDaas service is a strategic service to define abd drive the hardware standardisation of all ourt work^laces at Siemens . This service is based on standard IT Products and are offered to countries worldwide. Your challenge will be… (Have a vision...

  • Digital Workplace

    2 semanas atrás

    Lisbon, Portugal Richemont Tempo inteiro

    How will you make an impact? HOW WILL YOU MAKE AN IMPACT? Keep the scoped platforms healthy.  Support projects that bring added value to the business users in the scope of digital workplace.  Staying up to date on potential security gaps and being reactive when one is identified.  Guide and help the local IT teams with their...

  • Digital Workplace

    1 semana atrás

    Lisbon, Portugal Richemont Tempo inteiro

    How will you make an impact? HOW WILL YOU MAKE AN IMPACT? Keep the scoped platforms healthy.  Support projects that bring added value to the business users in the scope of digital workplace.  Staying up to date on potential security gaps and being reactive when one is identified.  Guide and help the local IT teams with their...

  • Digital Workplace

    1 semana atrás

    Lisbon, Portugal Richemont Tempo inteiro

       Digital Workplace – Operations engineer (Real time communications)       You aim to reach excellence to provide high quality of service for our IT Teams and end users around the world?    You are passionate about the digital workplace providing the endusers with the best of the tools to increase their productivity and...

  • Digital Workplace

    Há 7 dias

    Lisbon, Portugal Richemont Tempo inteiro

       Digital Workplace – Operations engineer (Real time communications)       You aim to reach excellence to provide high quality of service for our IT Teams and end users around the world?    You are passionate about the digital workplace providing the endusers with the best of the tools to increase their productivity and...

  • Digital Workplace

    Há 7 dias

    Lisbon, Portugal Richemont Tempo inteiro

       Digital Workplace – Operations engineer (Messaging)     You aim to reach excellence to provide high quality of service for our IT Teams and end users around the world?    You are passionate about the digital workplace providing the endusers with the best of the tools to increase their productivity and communications; you have a...

  • Digital Workplace

    2 semanas atrás

    Lisbon, Portugal Richemont Tempo inteiro

       Digital Workplace – Operations engineer (Messaging)     You aim to reach excellence to provide high quality of service for our IT Teams and end users around the world?    You are passionate about the digital workplace providing the endusers with the best of the tools to increase their productivity and communications; you have a...

  • Digital Workplace

    2 semanas atrás

    Lisbon, Portugal Richemont Tempo inteiro

    How will you make an impact? HOW WILL YOU MAKE AN IMPACT? Keep the scoped platforms healthy.  Support projects that bring added value to the business users in the scope of digital workplace.  Staying up to date on potential security gaps and being reactive when one is identified.  Guide and help the local IT teams with their...

  • Digital Workplace

    Há 7 dias

    Lisbon, Portugal Richemont Tempo inteiro

    How will you make an impact? HOW WILL YOU MAKE AN IMPACT? Keep the scoped platforms healthy.  Support projects that bring added value to the business users in the scope of digital workplace.  Staying up to date on potential security gaps and being reactive when one is identified.  Guide and help the local IT teams with their...

  • Digital Workplace Operations coordinator

    2 meses atrás

    Lisbon, Portugal Richemont Tempo inteiro

    How will you make an impact? HOW WILL YOU MAKE AN IMPACT? Operational responsibility for Digital Workplace services at Richemont world wide. Liaise with IT teams and consumers to ensure user satisfaction. Implement process and tool rollouts, keeping IT teams involved. Provide knowledge transfer to IT teams and application owners. ...

  • Digital Workplace Operations coordinator

    1 semana atrás

    Lisbon, Portugal Richemont Tempo inteiro

    How will you make an impact? HOW WILL YOU MAKE AN IMPACT? Operational responsibility for Digital Workplace services at Richemont world wide. Liaise with IT teams and consumers to ensure user satisfaction. Implement process and tool rollouts, keeping IT teams involved. Provide knowledge transfer to IT teams and application owners. ...

  • Service Manager

    1 semana atrás

    Lisbon, Portugal Syone Tempo inteiro

    Syone is seeking a dedicated Service Manager to join our Professional Services department. As a Service Manager, you will be responsible for overseeing the delivery of high-quality services to our clients, ensuring their satisfaction and success. If you are a proactive leader with excellent communication skills and a passion for delivering top-notch...

  • Service Manager

    1 semana atrás

    Lisbon, Portugal Syone Tempo inteiro

    Syone is seeking a dedicated Service Manager to join our Professional Services department. As a Service Manager, you will be responsible for overseeing the delivery of high-quality services to our clients, ensuring their satisfaction and success. If you are a proactive leader with excellent communication skills and a passion for delivering top-notch...

  • Service Manager

    2 semanas atrás

    Lisbon, Portugal askblue Tempo inteiro

     A Askblue é uma empresa de consultoria e serviços de TI, oferecendo soluções inovadoras nos setores de banca, seguros e telecomunicações que se encontra a recrutar Service Manager para gerir equipa interna e toda a sua operação em reputado cliente no setor da banca.Localização: Lisboa, Portugal (Regime Híbrido)Responsabilidades:Supervisionar a...

  • Service Manager

    1 semana atrás

    Lisbon, Portugal askblue Tempo inteiro

     A Askblue é uma empresa de consultoria e serviços de TI, oferecendo soluções inovadoras nos setores de banca, seguros e telecomunicações que se encontra a recrutar Service Manager para gerir equipa interna e toda a sua operação em reputado cliente no setor da banca.Localização: Lisboa, Portugal (Regime Híbrido)Responsabilidades:Supervisionar a...

  • Service Manager

    Há 1 mês

    Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionService descriptionThe service to be provided has main focus on IT Service Management to manage internal organization application.This service comprises a set-up of the future operations and transfer the various development Projects into a secure and high-performance operation. In doing so, the service to be provided will consider the existing...

  • Service Manager

    Há 1 mês

    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description ABOUT ALTER SOLUTIONS PORTUGAL Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries:...

  • Service Manager

    Há 7 dias

    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description ABOUT ALTER SOLUTIONS PORTUGAL Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries:...

  • Digital Workplace

    2 semanas atrás

    Lisbon, Portugal Richemont Tempo inteiro

    How will you make an impact? HOW WILL YOU MAKE AN IMPACT? Support projects that bring added value to the business users in the scope of unified communications.  Staying up to date on potential security gaps and being reactive when one is identified.  Monitor healthiness of the UC solutions.  Guide and help the operations team with...