Without Experience Dutch Customer Support in Porto
2 meses atrás
Key Responsibilities:
- Address customer inquiries via phone, email, and chat in Dutch, ensuring all communications are clear, friendly, and professional.
- Assist customers with product-related questions, order processing, returns, and general inquiries about our beauty offerings.
- Troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution whenever possible.
- Maintain accurate records of customer interactions, feedback, and resolutions in our CRM system.
- Collaborate with team members and other departments to enhance customer satisfaction and address common concerns.
- Stay informed about product knowledge and industry trends to provide insightful support to customers.
- Engage in training and development programs to enhance your skills and knowledge of our product lineup.
Requirements:
- Native Dutch speaker with excellent communication skills.
- B2 level proficiency in English; additional languages are a plus.
- Previous experience in customer service or a related field, ideally within the beauty sector.
- Strong problem-solving abilities and a customer-focused mindset.
- Capability to work independently as well as collaboratively within a team.
- Proficient in using computer systems and software applications.
- A passion for beauty products and a genuine desire to assist customers.
What We Offer:
- Competitive salary and performance-based bonuses.
- Comprehensive training and ongoing support to ensure your success in the role.
- Employee benefits, including health insurance, wellness programs, and staff discounts on beauty products.
- Opportunities for career advancement and professional growth within the company.
- A dynamic and inclusive work environment in the vibrant city of Porto.
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