Automotive Helpdesk Support | Italian Speaker
2 semanas atrás
Your contribution to something big:
Respond to all calls, emails and common requests for technical 1st level support Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months Follow defined work instructions and escalation processes for all possible types of incidents Track all incidents in our internal incident management system Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes Input for FAQ and knowledge data base Establish good relationships with colleagues and customers in order to achieve a correct flow of information Willingness to work in the office and/or remote according to business needs
Qualifications
What distinguishes you:
Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics Experience and know-how: Professional experience in a customer facing position would be an advantage Languages: Italian oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus. A team player who is 100% service and solutions focused Methodical troubleshooting skills required Working knowledge of SAP would be an advantage Previous experience or affinity with automotive electronics would be an advantage Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure Willingness of taking over responsibility for assigned projects as needed
Additional Information
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Success stories don´t just happen. They are made...
Make it happen We are looking forward to your application
-
Automotive Helpdesk Support | Italian Speaker
2 semanas atrás
Lisbon, Portugal Bosch Group Tempo inteiroJob DescriptionYour contribution to something big: Respond to all calls, emails and common requests for technical 1st level supportAnalyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 monthsFollow...
-
Italian Customer Support Specialist
3 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroJob Overview: We are seeking a committed and proactive Customer Support Representative who is a native Italian speaker with a strong command of English (minimum B2 level). You will be responsible for assisting customers via email, chat and phone. Key Responsibilities: Respond to customer inquiries through phone, email, and chat.Provide exceptional service to...
-
Técnico de Helpdesk/IT Support
2 meses atrás
Lisbon, Portugal Huork.com Tempo inteiroTécnico de Helpdesk/IT Support Local: LisboaIntelcia, player global de sucesso há 20 anos, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínua!Estamos a recrutar um Técnico de Helpdesk 1ª Linha para integrar a equipa do nosso cliente, uma entidade financeira de...
-
Automotive Customer Support
2 meses atrás
Lisbon, Portugal Blu Selection Tempo inteiroYou are looking forward to a new challenge abroad? You are excited about enjoying life under the Portuguese sun? Does sales, Technology, or Online-Ads sound interesting to you? Or do you simply care about providing excellent customer service and making people smile with your work?If you are creative, motivated, and communicative then we might just have what...
-
Automotive customer support in lisbon
3 semanas atrás
Lisbon, Portugal Blu Selection Tempo inteiroYour responsibilities and impact as a Automotive Customer Support will be: In this role, you will be the point of contact with customers in advising, selling, troubleshooting, and even setting up their new products Identify, reply and solve customer’s requests via phone, email, and chat Providing professional customer service solutions over the phone,...
-
Italian Customer Specialist | Lisbon
4 meses atrás
Lisbon, Portugal ADECCO RECURSOS HUMANOS Tempo inteiroDescription Buongiorno! Parli italiano? Join our vibrant team in Lisbon as a Customer Support Specialist - Italian speaker! ☺ ???? What you'll do: You will be responsible for the contact with users who request a specific service (after 48 hours) or resume contact with previous users. You need to understand the real needs of...
-
Lisbon, Portugal Bosch Tempo inteiroJob Description Your contribution to something big: Respond to all calls, emails and common requests for technical 1st level support Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12...
-
Automotive Customer Support in Lisbon
3 semanas atrás
Lisbon, Portugal Blu Selection Tempo inteiroYour responsibilities and impact as a Automotive Customer Support will be: In this role, you will be the point of contact with customers in advising, selling, troubleshooting, and even setting up their new productsIdentify, reply and solve customer’s requests via phone, email, and chatProviding professional customer service solutions over the phone, live...
-
Lisbon, Portugal Bosch Group Tempo inteiroJob DescriptionYour contribution to something big: Respond to all calls, emails and common requests for technical 1st level supportAnalyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 monthsFollow...
-
Costumer Support with Fluent Italian
Há 3 dias
Lisbon, Portugal Talent Trail Tempo inteiroExciting Career Opportunity for Italian Speakers in Lisbon!Are you fluent in Italian with strong communication skills? Join our team in Lisbon and elevate your career by working with leading global brands!Position Overview:As a customer support representative, you will be the voice of a prominent brand, providing top-tier support to customers. You will...
-
Italian Speaker Client Specialist in Lisbon, Portugal
3 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroExciting Career Opportunity with Cross Border Talents: Join Us as a Italian Speaker Client Specialist Agent in Lisbon, Portugal!Job Title: Italian-Speaking Client Specialist Location: Lisbon, PortugalWork Arrangement: On-site Overview:Are you passionate about delivering exceptional customer service? We are looking for an Italian-Speaking Client Specialist to...
-
Lisbon, Portugal Blu Selection Tempo inteiroYour responsibilities and impact as a Automotive Customer Support will be:In this role, you will be the point of contact with customers in advising, selling, troubleshooting, and even setting up their new productsIdentify, reply and solve customer’s requests via phone, email, and chatProviding professional customer service solutions over the phone, live...
-
Lisbon, Portugal Cross Border Talents Tempo inteiroLocation: Lisbon, PortugalLanguages Required: Italian (Native) & English (B2) Why Join Us? Are you an Italian-speaking customer service pro looking to make an impact with a leading tech company? In this role, youll help enhance the customer experience by providing prompt, empathetic, and effective support across voice, email, and chat channels. Our...
-
Content Moderator, Italian speaker
Há 7 dias
Lisbon, Portugal Recruitment Apple Lovers Tempo inteiroRecruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service. We are currently seeking a Italian speaker to join our Portuguese team. The ideal...
-
Italian Customer Delight with Relocation Support
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroPosition Overview We are looking for a passionate Customer Delight Specialist with native Italian language skills to join our team in Lisbon. In this role, you will be dedicated to providing exceptional customer experiences by delivering outstanding service and support. Your primary focus will be on delighting customers, meeting their needs, and fostering...
-
Italian Speaking Customer Service
3 semanas atrás
Lisbon, Portugal Recruitment Direct Tempo inteiroItalian Speaking Content Moderators - Office based Lisbon, Portugal Our client is recruiting Italian speakers. Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment) Our client based in Lisbon is recruiting for Italian Speaking Customer Service Advisors.Job Duties Dealing with customers...
-
Italian Customer Support Advisors
Há 1 mês
Lisbon, Portugal CBT Tempo inteiroCompany Overview: Join our dynamic and international team in Lisbon! We are a leading global company in the customer support industry, dedicated to providing exceptional service to our clients. We are currently looking for Italian-speaking Customer Support Advisors to join our team and help us deliver outstanding support to our Italian-speaking customers....
-
IT Technical support Technician
Há 1 mês
Lisbon, Portugal askblue Tempo inteiroDo you know AskBlue?We were born in 2013, and we provide services in the field of information technology.We are looking for IT Technical support Technician (Helpdesk) to join our company in one of our projects, in Lisbon. Relevant Skills / Experience:Very Strong soft skills with strong focus in customer happiness and excellent communication skills...
-
Italian Speaking Customer Service
Há 1 mês
Lisbon, Portugal Recruitment Direct Tempo inteiroItalian Speaking Content Moderators - Office basedLisbon, PortugalOur client is recruiting Italian speakers.Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment)Our client based in Lisbon is recruiting for Italian Speaking Customer Service Advisors. Job DutiesDealing with customers over...
-
Customer service for foot locker
3 semanas atrás
Lisbon, Portugal Teleperformance Portugal Tempo inteiroWhat you'll do Provide a customer-friendly service by showing interest in the customer, guaranteeing a positive relationship with the brand; Create opportunities to impress and engage with the customers, approaching all their questions and doubts; Manage customer queries about their orders and access to their accounts, payments, and stock availability....